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Service quality versus service experience : an empirical examination of the consequential effects in B2B services
Roy, Subhadip; Sreejesh, S.; Bhatia, Sandhya - In: Industrial marketing management : the international … 82 (2019), pp. 52-69
Persistent link: https://www.econbiz.de/10012127978
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Reconceptualizing integration quality dynamics for omnichannel marketing
Hossain, Tasnim M. Taufique; Akter, Shahriar; Uraiporn, … - In: Industrial marketing management : the international … 87 (2020), pp. 225-241
Persistent link: https://www.econbiz.de/10012285178
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Value and risk in business-to-business e-banking
Faroughian, Frank F.; Kalafatis, Stavros P.; Ledden, Lesley - In: Industrial marketing management : the international … 41 (2012) 1, pp. 68-81
Persistent link: https://www.econbiz.de/10009513222
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The varying roles of governance mechanisms on ex-post transaction costs and relationship commitment in buyer-supplier relationships
Shahzad, Khuram; Ali, Tahir; Takala, Josu; Helo, Petri; … - In: Industrial marketing management : the international … 71 (2018), pp. 135-146
Persistent link: https://www.econbiz.de/10011871430
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Investigating the influence of velocity performance on satisfaction with third party logistics service
Briggs, Elten; Landry, Timothy D.; Daugherty, Patricia J. - In: Industrial marketing management : the international … 39 (2010) 4, pp. 640-649
Persistent link: https://www.econbiz.de/10003983996
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How salesperson perceptions of customers' pro-social behaviors help drive salesperson performance
Shannahan, Rachelle J.; Bush, Alan J.; Shannahan, Kirby … - In: Industrial marketing management : the international … 51 (2015), pp. 100-114
Persistent link: https://www.econbiz.de/10011422779
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Service leadership for adaptive selling and effective customer service teams
Wong, Alfred Y.; Liu, Ying; Tjosvold, Dean - In: Industrial marketing management : the international … 46 (2015), pp. 122-131
Persistent link: https://www.econbiz.de/10011286971
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Antecedents and consequences of the quality of e-customer-to-customer interactions in B2B communities
Bruhn, Manfred; Schnebelen, Stefanie; Schäfer, Daniela B. - In: Industrial marketing management : the international … 43 (2014) 1, pp. 164-176
Persistent link: https://www.econbiz.de/10010359357
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The impact of service worker personal resources on relationship quality in business solutions
Prior, Daniel D. - In: Industrial marketing management : the international … 53 (2016), pp. 216-225
Persistent link: https://www.econbiz.de/10011448290
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The effects of service supply on perceived value proposition under different levels of customer involvement
Song, Hua; Cadeaux, Jack; Yu, Kangkang - In: Industrial marketing management : the international … 54 (2016), pp. 116-128
Persistent link: https://www.econbiz.de/10011478737