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~isPartOf:"Industrial marketing management : the international journal for industrial and high-tech firms"
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Quality of consulting services...
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Customer satisfaction
71
Kundenzufriedenheit
71
Dienstleistungsqualität
58
Service quality
58
Lieferantenmanagement
53
Supplier relationship management
53
Beziehungsmarketing
49
Relationship marketing
49
B-to-B-Marketing
29
Business-to-business marketing
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Consumer behaviour
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Unternehmensdienstleistung
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Dienstleistungssektor
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Job satisfaction
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United States
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8
Qualitätsmanagement
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Customer value
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Kundenservice
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Kundenwert
7
Selling
7
Unternehmensnetzwerk
7
Verkauf
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Consultancy services
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Marketing management
6
Marketingmanagement
6
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114
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114
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114
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Agnihotri, Raj
2
Cadeaux, Jack
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Christodoulides, George
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Dingus, Rebecca
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Gebauer, Heiko
2
Hu, Michael Y.
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Kamp, Bart
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Khan, M. Sajid
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Kim, Namwoon
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Krush, Michael T.
2
Leek, Sheena
2
Naudé, Peter
2
Naumann, Earl
2
Parry, Glenn
2
Song, Hua
2
Williams, Paul
2
Yu, Kangkang
2
Adomako, Samuel
1
Agarwal, Girish Kumar
1
Ahmad, Bilal
1
Akareem, Husain Salilul
1
Akhtar, Nadeem
1
Akter, Shahriar
1
Arslanagic-Kalajdzic, Maja
1
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Ashok, Mona
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Austen, Viola
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Balaji, M. S.
1
Banerjee, Sourindra
1
Barczak, Gloria
1
Beeler, Lisa L.
1
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1
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Industrial marketing management : the international journal for industrial and high-tech firms
International journal of hospitality management
548
Journal of retailing and consumer services
541
Journal of business research : JBR
415
The service industries journal
370
The journal of services marketing
272
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
269
Tourism management : research, policies, practice
228
International journal of contemporary hospitality management
213
NBER working paper series
208
Working paper / National Bureau of Economic Research, Inc.
208
Journal of travel and tourism marketing
204
Journal of hospitality marketing & management
196
Auditing : a journal of practice & theory
186
SpringerLink / Bücher
184
NBER Working Paper
183
Journal of air transport management
168
Services marketing quarterly
163
Cogent business & management
154
The TQM journal : the international review of organizational improvement
152
Journal of service research : JSR
140
Service business
139
International journal of productivity and quality management : IJPQM
135
International journal of quality & reliability management
121
International journal of quality and service sciences
121
Journal of service management
120
International journal of services and operations management
113
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
111
Total quality management & business excellence
109
Health care management review : HCM review
106
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
105
Asia Pacific journal of marketing and logistics
103
The accounting review : a publication of the American Accounting Association
103
Discussion paper series / IZA
101
Psychology & marketing
97
Journal of the Academy of Marketing Science
96
Quality management journal : QMJ
96
Tourism management perspectives : TMP
95
Managing service quality : MSQ ; an international journal
92
International journal of services, economics and management
87
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ECONIS (ZBW)
114
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114
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1
Vendor response to client opportunism in IT service relationships : exploring the moderating effect of client involvement
Chaudhry, Smita
;
Srivastava, Bharatendu Nath
;
Joshi, Chetan
- In:
Industrial marketing management : the international …
75
(
2018
),
pp. 100-111
Persistent link: https://www.econbiz.de/10011963470
Saved in:
2
Managing service quality in high customer contact B2B services across domestic and international markets
Pomirleanu, Nadia
;
Mariadoss, Babu John
;
Chennamaneni, …
- In:
Industrial marketing management : the international …
55
(
2016
),
pp. 131-143
Persistent link: https://www.econbiz.de/10011503639
Saved in:
3
Customer engagement through omnichannel retailing : the effects of channel integration quality
Lee, Zach W. Y.
;
Chan, Tommy K. H.
;
Chong, Alain Yee Loong
- In:
Industrial marketing management : the international …
77
(
2019
),
pp. 90-101
Persistent link: https://www.econbiz.de/10012004178
Saved in:
4
Service quality versus service experience : an empirical examination of the consequential effects in B2B services
Roy, Subhadip
;
Sreejesh, S.
;
Bhatia, Sandhya
- In:
Industrial marketing management : the international …
82
(
2019
),
pp. 52-69
Persistent link: https://www.econbiz.de/10012127978
Saved in:
5
Drivers and outcomes of relationship quality with professional service firms : an SME owner-manager perspective
Casidy, Riza
;
Nyadzayo, Munyaradzi
- In:
Industrial marketing management : the international …
78
(
2019
),
pp. 27-42
Persistent link: https://www.econbiz.de/10012026090
Saved in:
6
Positioning through B2B carrier signals : understanding how service quality is communicated via websites
Williams, Zachary
;
Lueg, Jason E.
;
Hancock, Tyler
; …
- In:
Industrial marketing management : the international …
81
(
2019
),
pp. 54-64
Persistent link: https://www.econbiz.de/10012107680
Saved in:
7
Service leadership for adaptive selling and effective customer service teams
Wong, Alfred Y.
;
Liu, Ying
;
Tjosvold, Dean
- In:
Industrial marketing management : the international …
46
(
2015
),
pp. 122-131
Persistent link: https://www.econbiz.de/10011286971
Saved in:
8
Flexibility and quality in logistics and relationships
Yu, Kangkang
;
Cadeaux, Jack
;
Song, Hua
- In:
Industrial marketing management : the international …
62
(
2017
),
pp. 211-225
Persistent link: https://www.econbiz.de/10011707139
Saved in:
9
Buyer (dis)satisfaction and process innovation : the case of information technology services provision
Ashok, Mona
;
Day, Marc
;
Narula, Rajneesh
- In:
Industrial marketing management : the international …
68
(
2018
),
pp. 132-144
Persistent link: https://www.econbiz.de/10011822144
Saved in:
10
Investigating the influence of velocity performance on satisfaction with third party logistics service
Briggs, Elten
;
Landry, Timothy D.
;
Daugherty, Patricia J.
- In:
Industrial marketing management : the international …
39
(
2010
)
4
,
pp. 640-649
Persistent link: https://www.econbiz.de/10003983996
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