The present study aimed at investigating the impact of internet banking on the customer satisfaction level in banking sector of Nigeria. A structured questionnaire was used to collect data from a sample of Ninety (90) customers of different banks in Nigeria. Data collected were analyzed using...

The importance of Total Quality Management (TQM) in today’s business environment is a sine qua non (an indispensable and essential action). This is due to the ever increasing tastes of customers who see service quality as a right owed them by businesses they chose to patronize. This study...

Inventory management plays a vital role in enhancing customer satisfaction among the manufacturing firms in Kenya. The study sought to carry out an investigation on the role of inventory management on customer satisfaction among the manufacturing firms in Kenya. Customer satisfaction is crucial...

The present paper explores the effect of food quality dimensions (physical environment, food, and services) on mental image of the restaurant and customers' satisfaction and intentions based on Kisang's model (2012). In order to test the hypotheses, Kisang's questionnaire was used whose validity...

Present study, with the title of examining the influence of strategies of creating loyal customers on increasing sales of Kayla company products, is examining key role of strategies of creating loyalty in customers on value of system productivity, value of system satisfaction and decreasing...

Customer satisfaction occurs when customers’ expectations are met. This study examined the factors that are critical in improving customer satisfaction in rural banks in Ghana. Two random sampling techniques were used to select 300 respondents from four out of ten branches of Bosomtwe Rural...

Public transport is important in economies since it permits the movement of factors of production and finished goods to the market. Economic survey of 2009 indicates that about 11.5% of the work force is employed in the transport industry. Customers, who are travellers, are the driving force of...

The purpose of this study was to carry out an investigation on the role of supply chain practices on customer satisfaction in the printing industry. Studies by previous researchers have indicated that printing industry faces the challenges of uncertainty associated with sourcing for raw...

The present survey was conducted to determine “Effect of customer relationship management on customer satisfaction with regard to moallem insurance company in Isfahan province". This survey was conducted using descriptive-field study. Statistical population of the present survey included all...

The present study explores the relationship between human element of service delivery and customer satisfaction in private institutes of higher education. Human element of service delivery is important for higher education institutions in Malaysia as they themselves are preparing to become...