Service Quality and Customer Satisfaction in Public Transport Sector of Kenya: A Survey of Shuttle Travelers in Kitale Terminus
Year of publication: |
2014
|
---|---|
Authors: | Murambi, David Nyongesa ; Bwisa, Henry M. |
Published in: |
International Journal of Academic Research in Business and Social Sciences. - Human Resource Management Academic Research Society, International Journal of Academic Research in Business and Social Sciences. - Vol. 4.2014, 9, p. 402-412
|
Publisher: |
Human Resource Management Academic Research Society, International Journal of Academic Research in Business and Social Sciences |
Subject: | Service quality | Customer satisfaction | and Travel time |
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