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Contemporary issues in events, festivals and destination management.
Van Niekerk, Mathilda - 2017
Cover -- EDITORIAL ADVISORY BOARD -- Contemporary issues in events, festivals and destination management -- Thematic trends in event management research -- Event innovation induced corporate branding -- "We've never measured it, but it brings in a lot of business" -- Sport mega-events and nation...
Persistent link: https://www.econbiz.de/10012684241
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Moderating and mediating roles of environmental concern and ecotourism experience for revisit intention
Huang, Yung-Chuan; Liu, Chih-Hsing Sam - In: International Journal of Contemporary Hospitality Management 29 (2017) 7, pp. 1854-1872
Results show that environmental concern and ecotourism experience mediated the relationships between motivation and revisit … resources of tourism’s organization to prepare for potential sustainable requirements and/or to assist tourists to develop …
Persistent link: https://www.econbiz.de/10014765287
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Are travellers satisfied with Malaysian hotels?
Poon, Wai‐Ching; Lock‐Teng Low, Kevin - In: International Journal of Contemporary Hospitality Management 17 (2005) 3, pp. 217-227
. Originality/value – Malaysia is an emerging market for tourism industry and the information obtained from the travellers can be … education as well as to the tourism industry, and implementable solutions are sufficiently well suggested.  …
Persistent link: https://www.econbiz.de/10014762707
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The Visitor Journey: the new road to success
Lane, Mandy - In: International Journal of Contemporary Hospitality Management 19 (2007) 3, pp. 248-254
/methodology/approach – The Visitor Journey is a new approach to developing tourism strategies that is centred entirely around the visitor. It …. Originality/value – This paper outlines a new approach to developing tourism strategies and is of value to any organization with a … stake in the tourism industry.  …
Persistent link: https://www.econbiz.de/10014762824
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Customer satisfaction and its measurement in hospitality enterprises: a revisit and update
Pizam, Abraham; Shapoval, Valeriya; Ellis, Taylor - In: International Journal of Contemporary Hospitality Management 28 (2016) 1, pp. 2-35
Purpose This paper aims to review and discuss customer satisfaction and its application to the hospitality and tourism … industries. This paper defines the concept and analyzes its importance to services in general and to hospitality/tourism services …
Persistent link: https://www.econbiz.de/10014764101
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Customer satisfaction, service quality, and customer value: years 2000-2015
Oh, Haemoon; Kim, Kawon - In: International Journal of Contemporary Hospitality Management 29 (2017) 1, pp. 2-29
Purpose This paper aims to review hospitality and tourism research on customer satisfaction (CS), service quality (SQ …) and customer value (CV) published in several established hospitality and tourism journals over the past 15-16 years. A … and tourism discipline. Design/methodology/approach This study reviewed 242 articles appearing in six selected hospitality …
Persistent link: https://www.econbiz.de/10014765001
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Service quality in China’s hotel industry: a perspective from tourists and hotel managers
Tsang, Nelson; Qu, Hailin - In: International Journal of Contemporary Hospitality Management 12 (2000) 5, pp. 316-326
Assesses the perceptions of service quality in China’s hotel industry, from the perspective of both international tourists and hotel managers. A questionnaire was used to survey a sample of 90 hotel managers and 270 international tourists who visited China and stayed at hotels in Beijing,...
Persistent link: https://www.econbiz.de/10014762468
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Service failure and recovery strategies in the restaurant sector
Dutta, Kirti; Venkatesh, Umashankar; Parsa, H.G. - In: International Journal of Contemporary Hospitality Management 19 (2007) 5, pp. 351-363
Purpose – The purpose of this research is to explore the reasons for service failure in restaurants. The paper aims to give insights into customers' perceptions and response regarding service failure and recovery and to try to draw a parallel between consumers in a developing economy like...
Persistent link: https://www.econbiz.de/10014762833
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Outcomes of customer verbal aggression among hotel employees
Karatepe, Osman M.; Yorganci, Ilkay; Haktanir, Mine - In: International Journal of Contemporary Hospitality Management 21 (2009) 6, pp. 713-733
Purpose – The central purpose of this study is to develop and test a model which examines the effects of customer verbal aggression on emotional dissonance, emotional exhaustion, and job outcomes such as service recovery performance, job satisfaction, and turnover intentions. The model also...
Persistent link: https://www.econbiz.de/10014762968
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Understanding attributes affecting selection of private kitchens
Chan, Eric S.W.; Lam, Louisa - In: International Journal of Contemporary Hospitality Management 21 (2009) 7, pp. 854-875
Purpose – Private kitchens have grown significantly in the past few years in Hong Kong and have become popular in the catering industry. This study aims to examine the expectations and perceptions of private kitchen diners regarding their dining experiences. Design/methodology/approach – A...
Persistent link: https://www.econbiz.de/10014762976