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The use of integrated management approaches and their impact on customers' satisfaction and business success
Nuseir, Mohammed T.; Madanat, Hilda - In: International journal of business excellence 11 (2017) 1, pp. 120-140
Persistent link: https://www.econbiz.de/10011710584
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Who achieves continuous improvement? : TQM implementation in a global organisation
Tanninen, Kati; Puumalainen, Kaisu; Sandström, Jaana - In: International journal of business excellence 4 (2011) 2, pp. 225-243
Persistent link: https://www.econbiz.de/10008989027
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Six Sigma implementation barriers in Indian industries : survey results and case studies
Desai, Darshak A.; Patel, M. B. - In: International journal of business excellence 3 (2010) 2, pp. 142-162
Persistent link: https://www.econbiz.de/10009575531
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The relationship between web quality and user satisfaction : the moderating effects of security and content
Natarajan, Vivek S.; Parayitam, Satyanarayana; Sharma, … - In: International journal of business excellence 5 (2012) 1/2, pp. 52-76
Persistent link: https://www.econbiz.de/10009425537
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Developing a model of critical success factors for TQM implementation in MSMEs in India and their effect on internal and external quality of organisation
Gupta, Himanshu; Bisen, Jayant; Kumar, Satyam; Das, Shantanu - In: International journal of business excellence 10 (2016) 4, pp. 449-475
Persistent link: https://www.econbiz.de/10011666356
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Application of Six Sigma methodology in reducing oil consumption in a manufacturing process
Scaria, Johny; Joseph, M. Jose - In: International journal of business excellence 10 (2016) 4, pp. 476-487
Persistent link: https://www.econbiz.de/10011666360
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Mediation effect of service quality between service innovation and customer word-of-mouth in Indian higher education system
Manohar, Sridhar - In: International journal of business excellence 16 (2018) 2, pp. 127-148
Persistent link: https://www.econbiz.de/10011966946
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Lean Six Sigma : literature review and implementation roadmap for manufacturing industries
Patel, Sehul; Desai, Darshak A.; Narkhede, Balkrishna Eknath - In: International journal of business excellence 19 (2019) 4, pp. 447-472
Persistent link: https://www.econbiz.de/10012156181
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Linking soft and hard total quality management practices : evidence from Jordan
Saleh, Rawan Ali; Sweis, Rateb J.; Saleh, Firas I. Mahmoud - In: International journal of business excellence 14 (2018) 1, pp. 49-86
Persistent link: https://www.econbiz.de/10011954093
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A study on performance of telecom service market : case of Karnataka, India
Shukla, Sadhna; Roopa, T. N. - In: International journal of business excellence 15 (2018) 1, pp. 66-94
Persistent link: https://www.econbiz.de/10011954187