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~isPartOf:"International journal of business information systems : IJBIS"
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Beziehungsmarketing
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International journal of business information systems : IJBIS
Journal of business research : JBR
815
Journal of retailing and consumer services
746
International journal of hospitality management
616
SpringerLink / Bücher
495
Industrial marketing management : the international journal for industrial and high-tech firms
473
International journal of production research
459
The service industries journal
420
Business process management journal
354
The journal of services marketing
341
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
297
International journal of contemporary hospitality management
245
The journal of business & industrial marketing
236
Tourism management : research, policies, practice
235
Journal of travel and tourism marketing
213
Journal of hospitality marketing & management
210
International journal of production economics
206
International journal of productivity and quality management : IJPQM
205
Journal of the Academy of Marketing Science
202
Journal of Services Marketing
201
Journal of strategic marketing
195
Working paper / National Bureau of Economic Research, Inc.
195
NBER working paper series
189
The TQM journal : the international review of organizational improvement
188
Services marketing quarterly
187
Auditing : a journal of practice & theory
180
Cogent business & management
178
European journal of operational research : EJOR
177
Journal of service research : JSR
176
International journal of electronic customer relationship management : IJECRM
170
NBER Working Paper
170
Journal of service management
169
International journal of quality & reliability management
162
International journal of services and operations management
158
Gabler Edition Wissenschaft
156
Journal of air transport management
155
Service business
154
Asia Pacific journal of marketing and logistics
151
International journal of quality and service sciences
144
Journal of marketing
140
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ECONIS (ZBW)
163
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1
A semantic QoS-aware web services composition framework
Rouached, Mohsen
;
Sallay, Hassen
- In:
International journal of business information systems : …
17
(
2014
)
1
,
pp. 94-111
Persistent link: https://www.econbiz.de/10010480226
Saved in:
2
The factors affecting adoption of CRM at organisational level in Iran's shipping industry
Zegordi, Seyed Hessameddin
;
Fakhredaei, Navid
- In:
International journal of business information systems : …
8
(
2011
)
2
,
pp. 165-191
Persistent link: https://www.econbiz.de/10009303843
Saved in:
3
Queuing system for different classes of customers
Alotaibi, Youseef
;
Liu, Fei
- In:
International journal of business information systems : …
13
(
2013
)
4
,
pp. 418-434
Persistent link: https://www.econbiz.de/10010231405
Saved in:
4
An empirical study of information technology infrastructure capability and its impact on digitally enabled customer management processes in life insurance companies
Mani, R. V. S.
;
Baul, Utpal
;
Mohanty, R. P.
;
Rajkumar, T. M.
- In:
International journal of business information systems : …
14
(
2013
)
4
,
pp. 461-479
Persistent link: https://www.econbiz.de/10010233915
Saved in:
5
The importance of service quality for competitive advantage - with special reference to industrial product
Dominic, P. D. D.
;
Kim Nee Goh
;
Wong, Diana M. L.
;
Yoke …
- In:
International journal of business information systems : …
6
(
2010
)
3
,
pp. 378-397
Persistent link: https://www.econbiz.de/10008825576
Saved in:
6
STEP model approach for linking website usability dimensions and website success measures in B2C e-commerce setting
Sahi, Geetanjali
;
Madan, Sushila
- In:
International journal of business information systems : …
20
(
2015
)
2
,
pp. 219-237
Persistent link: https://www.econbiz.de/10011518881
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7
An empirical examination of customer experience co-creation model in banking self service technologies
Agrawal, Amit Kumar
;
Nagendra, Asha
;
Divekar, Rajiv
; …
- In:
International journal of business information systems : …
29
(
2018
)
2
,
pp. 268-280
Persistent link: https://www.econbiz.de/10011980273
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8
Factors driving consumer loyalty intention towards e-tailers : an integrated model
Punyatoya, Plavini
;
Satpathy, Anurag
;
Agrawal, Arjun
- In:
International journal of business information systems : …
27
(
2018
)
4
,
pp. 466-492
Persistent link: https://www.econbiz.de/10011856689
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9
Relationship between customer loyalty and service failure, service recovery and switching costs in online retailing
Kamble, Aakash Ashok
;
Walvekar, Shubhangi
- In:
International journal of business information systems : …
32
(
2019
)
1
,
pp. 56-72
Persistent link: https://www.econbiz.de/10012154594
Saved in:
10
Listening to the consumer's voice in website analytics
Bunker, Matthew P.
;
Rawwas, Mohammed Y. A.
; …
- In:
International journal of business information systems : …
23
(
2016
)
1
,
pp. 116-130
Persistent link: https://www.econbiz.de/10011637499
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