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~isPartOf:"International journal of consumer studies"
~isPartOf:"Service business"
~subject:"Kundenservice"
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Kundenservice
Beziehungsmarketing
118
Relationship marketing
118
Consumer behaviour
72
Konsumentenverhalten
72
Customer satisfaction
53
Kundenzufriedenheit
53
Dienstleistungsqualität
50
Service quality
50
Customer integration
17
Kundenintegration
17
Beschwerdemanagement
14
Complaint management
14
Social Web
14
Social web
14
Confidence
13
Customer service
13
Lieferantenmanagement
13
Supplier relationship management
13
Vertrauen
13
Brand management
12
Markenführung
12
Satisfaction
12
Brand image
11
Emotion
11
Markenimage
11
Betriebliche Wertschöpfung
10
Customer value
10
Kundenwert
10
Online retailing
10
Online-Handel
10
Value creation
10
Einzelhandel
9
Retail trade
9
Customer participation
8
Dienstleistungssektor
8
Service industry
8
Bibliometrics
7
Bibliometrie
7
Customer loyalty
7
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English
13
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Aa, Zanna van der
1
Aranda, Evangelina
1
Becker, Marc
1
Bloemer, Johanna M.
1
Chen, Yuan
1
Chih, Wen-Hai
1
Costers, Annelies
1
De Klerk, Helena M.
1
Donoghue, Suné
1
Ellinger, Alexander E.
1
Elmadağ Baş, Ayşe Banu
1
Erasmus, Alet C.
1
Farah, Maya F.
1
Fernández-Sabiote, Estela
1
Gilboa, Shaked
1
Grabowski, Andrea
1
Henseler, Jörg
1
Honora, Andreawan
1
Kanso, Jana
1
Lee, Donhee
1
Lee, Sang M.
1
Li, Xiaodong
1
Mahr, Dominik
1
Martín, Victor J.
1
Molina, Arturo
1
Odekerken-Schröder, Gaby
1
Ortiz, Jaime
1
Ramadan, Zahy
1
Román, Sergio
1
Santos, Jesús
1
Teng, Teng
1
Van Vaerenbergh, Yves
1
Van den Broeck, Anja
1
Vilnai-Yavetz, Iris
1
Zhang, Shengliang
1
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International journal of consumer studies
Service business
The journal of services marketing
39
Journal of retailing and consumer services
35
International journal of hospitality management
33
Journal of business research : JBR
33
Journal of service research
18
The service industries journal
16
Journal of service research : JSR
15
SpringerLink / Bücher
15
Journal of service theory and practice
12
International journal of contemporary hospitality management
10
Journal of service theory and practice : JSTP
10
Journal of the Academy of Marketing Science
10
Managing service quality : MSQ ; an international journal
9
Services marketing quarterly
9
International journal of business and economics
8
Journal of marketing
8
International journal of services and operations management
7
Journal of retailing
7
European journal of marketing
6
Gabler Edition Wissenschaft
6
Journal of hospitality marketing & management
6
Journal of service management
6
Psychology & marketing
6
The journal of business & industrial marketing
6
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
6
European journal of marketing : EJM
5
European research studies
5
Europäische Hochschulschriften / 5
5
Harvard-Business-Manager : das Wissen der Besten
5
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
5
International journal of quality and service sciences
5
International journal of services and standards
5
Journal of travel and tourism marketing
5
Manufacturing & service operations management : M & SOM
5
Marketing : ZFP ; journal of research and management
5
Springer eBook Collection / Business and Economics
5
The TQM journal : the international review of organizational improvement
5
Business horizons
4
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ECONIS (ZBW)
13
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1
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10
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13
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date (oldest first)
1
The right to be heard and to be understood : a conceptual framework for consumer protection in emerging economies
Donoghue, Suné
;
De Klerk, Helena M.
- In:
International journal of consumer studies
33
(
2009
)
4
,
pp. 456-467
Persistent link: https://www.econbiz.de/10003865173
Saved in:
2
Consumer service and loyalty in Spanish grocery store retailing : an empirical study
Molina, Arturo
;
Martín, Victor J.
;
Santos, Jesús
; …
- In:
International journal of consumer studies
33
(
2009
)
4
,
pp. 477-485
Persistent link: https://www.econbiz.de/10003865212
Saved in:
3
Female customers' expectation of the service offering and their perception of the service quality in an emerging clothing market
Erasmus, Alet C.
;
Grabowski, Andrea
- In:
International journal of consumer studies
37
(
2013
)
1
,
pp. 2-12
Persistent link: https://www.econbiz.de/10009713929
Saved in:
4
The cost (and the value) of customer attire : linking high- and low-end dress styles to service quality and prices offered by service employees
Vilnai-Yavetz, Iris
;
Gilboa, Shaked
- In:
Service business
8
(
2014
)
2
,
pp. 355-373
Persistent link: https://www.econbiz.de/10010351398
Saved in:
5
Customer compliance with employee fuzzy requests in service encounters : a self-determination theory perspective
Teng, Teng
;
Zhang, Shengliang
;
Li, Xiaodong
;
Chen, Yuan
- In:
Service business
14
(
2020
)
2
,
pp. 217-240
Persistent link: https://www.econbiz.de/10012304231
Saved in:
6
How to boost frontline employee service recovery performance : the role of cultural intelligence
Costers, Annelies
;
Van Vaerenbergh, Yves
;
Van den …
- In:
Service business
13
(
2019
)
3
,
pp. 581-602
Persistent link: https://www.econbiz.de/10012124374
Saved in:
7
"Untact" : a new customer service strategy in the digital age
Lee, Sang M.
;
Lee, Donhee
- In:
Service business
14
(
2020
)
1
,
pp. 1-22
Persistent link: https://www.econbiz.de/10012172751
Saved in:
8
Satisfying the online food crave : the case of online food aggregators
Farah, Maya F.
;
Ramadan, Zahy
;
Kanso, Jana
- In:
International journal of consumer studies
46
(
2022
)
4
,
pp. 1413-1427
Persistent link: https://www.econbiz.de/10013329338
Saved in:
9
What drives customer engagement after a service failure? : the moderating role of customer trust
Honora, Andreawan
;
Chih, Wen-Hai
;
Ortiz, Jaime
- In:
International journal of consumer studies
47
(
2023
)
5
,
pp. 1714-1732
Persistent link: https://www.econbiz.de/10014335594
Saved in:
10
Customer comfort during service robot interactions
Becker, Marc
;
Mahr, Dominik
;
Odekerken-Schröder, Gaby
- In:
Service business
17
(
2023
)
1
,
pp. 137-165
Persistent link: https://www.econbiz.de/10014282882
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