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What drives customer engagement after a service failure? : the moderating role of customer trust
Honora, Andreawan; Chih, Wen-Hai; Ortiz, Jaime - In: International journal of consumer studies 47 (2023) 5, pp. 1714-1732
Persistent link: https://www.econbiz.de/10014335594
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Consumers' subjective and objective consumerism knowledge and subsequent complaint behaviour concerning consumer electronics : a South African perspective
Donoghue, Suné; Oordt, Chanelle van; Strydom, Nina - In: International journal of consumer studies 40 (2016) 4, pp. 385-399
Persistent link: https://www.econbiz.de/10011593307
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Female customers' expectation of the service offering and their perception of the service quality in an emerging clothing market
Erasmus, Alet C.; Grabowski, Andrea - In: International journal of consumer studies 37 (2013) 1, pp. 2-12
Persistent link: https://www.econbiz.de/10009713929
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Satisfying the online food crave : the case of online food aggregators
Farah, Maya F.; Ramadan, Zahy; Kanso, Jana - In: International journal of consumer studies 46 (2022) 4, pp. 1413-1427
Persistent link: https://www.econbiz.de/10013329338
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Consumer trust relations with payment cards and banks : an exploratory study
Koivunen, Tuija; Tuorila, Helena - In: International journal of consumer studies 39 (2015) 2, pp. 85-93
Persistent link: https://www.econbiz.de/10011299586
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Consumer service and loyalty in Spanish grocery store retailing : an empirical study
Molina, Arturo; Martín, Victor J.; Santos, Jesús; … - In: International journal of consumer studies 33 (2009) 4, pp. 477-485
Persistent link: https://www.econbiz.de/10003865212
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Customers' judgment of the customer service in appliance sales departments in an emerging economy
Gothan, Alida; Erasmus, Alet C. - In: International journal of consumer studies 32 (2008) 6, pp. 639-647
Persistent link: https://www.econbiz.de/10003781892
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Service failure and service recovery : a hybrid review and research agenda
Sahaf, Taiba Musadiq; Fazili, Asif Iqbal - In: International journal of consumer studies 48 (2024) 1, pp. 1-45
Persistent link: https://www.econbiz.de/10014465453
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Trying to complain : the impact of self-referencing on complaining intentions
Hansen, Ha°vard; Samuelsen, Bendik M.; Andreassen, Tor … - In: International journal of consumer studies 35 (2011) 4, pp. 375-382
Persistent link: https://www.econbiz.de/10009242225
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Consumer complaint channel choice in online and offline purchases
Lee, Seul; Cude, Brenda J. - In: International journal of consumer studies 36 (2012) 1, pp. 90-96
Persistent link: https://www.econbiz.de/10009491760