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Trying to complain : the impact of self-referencing on complaining intentions
Hansen, Ha°vard; Samuelsen, Bendik M.; Andreassen, Tor … - In: International journal of consumer studies 35 (2011) 4, pp. 375-382
Persistent link: https://www.econbiz.de/10009242225
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What drives customer engagement after a service failure? : the moderating role of customer trust
Honora, Andreawan; Chih, Wen-Hai; Ortiz, Jaime - In: International journal of consumer studies 47 (2023) 5, pp. 1714-1732
Persistent link: https://www.econbiz.de/10014335594
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Service failure and service recovery : a hybrid review and research agenda
Sahaf, Taiba Musadiq; Fazili, Asif Iqbal - In: International journal of consumer studies 48 (2024) 1, pp. 1-45
Persistent link: https://www.econbiz.de/10014465453
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Differences between Black and White South Africans in product failure attributions, anger and complaint behaviour
Donoghue, Suné; Strydom, Nina; Andrews, Lynda; … - In: International journal of consumer studies 40 (2016) 3, pp. 257-267
Persistent link: https://www.econbiz.de/10011523494
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Consumer trust relations with payment cards and banks : an exploratory study
Koivunen, Tuija; Tuorila, Helena - In: International journal of consumer studies 39 (2015) 2, pp. 85-93
Persistent link: https://www.econbiz.de/10011299586
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The right to be heard and to be understood : a conceptual framework for consumer protection in emerging economies
Donoghue, Suné; De Klerk, Helena M. - In: International journal of consumer studies 33 (2009) 4, pp. 456-467
Persistent link: https://www.econbiz.de/10003865173
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Consumer complaint channel choice in online and offline purchases
Lee, Seul; Cude, Brenda J. - In: International journal of consumer studies 36 (2012) 1, pp. 90-96
Persistent link: https://www.econbiz.de/10009491760
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The antecedents of complaint behaviour for Brazilian and French consumers of services
Matos, Celso Augusto de; Leis, Rodrigo Pinto - In: International journal of consumer studies 37 (2013) 3, pp. 327-336
Persistent link: https://www.econbiz.de/10009752215
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Consumers' subjective and objective consumerism knowledge and subsequent complaint behaviour concerning consumer electronics : a South African perspective
Donoghue, Suné; Oordt, Chanelle van; Strydom, Nina - In: International journal of consumer studies 40 (2016) 4, pp. 385-399
Persistent link: https://www.econbiz.de/10011593307
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Is uniform pricing by competing retailers perceived as fair?
Wong, Phoebe; Vanharanta, Markus; Ng, Peggy M. L.; … - In: International journal of consumer studies 48 (2024) 3, pp. 1-20
Persistent link: https://www.econbiz.de/10014531729