Narrow search
Showing 1 - 10 of 212
Cover Image
The CRM process in retail and service sector firms in Japan : loyalty development and financial return
Minami, Chieko; Dawson, John A. - In: Journal of retailing and consumer services 15 (2008) 5, pp. 375-385
Persistent link: https://www.econbiz.de/10003742279
Cover Image
Information and communication technology in retailing : a cross-industry comparison
Gil Saura, Irene; Berenguer Contrí, Gloria; … - In: Journal of retailing and consumer services 16 (2009) 3, pp. 232-238
Persistent link: https://www.econbiz.de/10003852544
Cover Image
Customer relationship management in retailing : a content analysis of retail trade journals
Anderson, Joan L.; Jolly, Laura D.; Fairhurst, Ann E. - In: Journal of retailing and consumer services 14 (2007) 6, pp. 394-399
Persistent link: https://www.econbiz.de/10003584775
Cover Image
Special issue: Data mining applications in retailing and consumer services
Cardoso, Margarida (contributor) - 2007
Persistent link: https://www.econbiz.de/10003584792
Cover Image
Behavioural loyalty towards store brands
Labeaga, José M.; Lado Coustré, Nora; Martos, M. - In: Journal of retailing and consumer services 14 (2007) 5, pp. 347-356
Persistent link: https://www.econbiz.de/10003521209
Cover Image
Channel integration and profit sharing in the dynamics of multi-channel firms
Yan, Ruiliang; Wang, John; Zhou, Bin - In: Journal of retailing and consumer services 17 (2010) 5, pp. 430-440
Persistent link: https://www.econbiz.de/10008654214
Cover Image
New aspects of research to assess and manage critical incidents in service encounters : teleological actions, interactive interface and perceptual gaps
Padin, Carmen; Svensson, Göran; Otero-Neira, Carmen; … - In: International journal of contemporary hospitality management 27 (2015) 1, pp. 27-51
Persistent link: https://www.econbiz.de/10010516547
Cover Image
What may lead you to recommend and revisit a hotel after a service failure instead of complaining?
Aguilar-Rojas, Oscar; Fandos-Herrera, Carmina; Flavián … - In: International journal of contemporary hospitality management 27 (2015) 2, pp. 214-235
Persistent link: https://www.econbiz.de/10011300096
Cover Image
Edutainment experiences for children in retail stores, from a child’s perspective
Feenstra, Florence; Muzellec, Laurent; Faultrier, … - In: Journal of retailing and consumer services 26 (2015), pp. 47-56
Persistent link: https://www.econbiz.de/10011347845
Cover Image
Engaging consumers on new integrated multichannel retail settings : challenges for retailers
Pantano, Eleonora; Viassone, Milena - In: Journal of retailing and consumer services 25 (2015), pp. 106-114
Persistent link: https://www.econbiz.de/10011313592