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An exploratory study of competencies required to co-create memorable customer experiences in the hospitality industry
Bharwani, Sonia; Jauhari, Vinnie - In: International journal of contemporary hospitality management 25 (2013) 6, pp. 823-843
Persistent link: https://www.econbiz.de/10010125925
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Measuring food and beverage service quality in spa hotels : a case study in Balıkesir, Turkey
Giritlioglu, Ibrahim; Jones, Eleri; Avcikurt, Cevdet - In: International journal of contemporary hospitality management 26 (2014) 2, pp. 183-204
Persistent link: https://www.econbiz.de/10010249697
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Consumers' perspectives on service staff with disabilities in the hospitality industry
Kuo, Pei-Jou; Kalargyrou, Valentini - In: International journal of contemporary hospitality management 26 (2014) 2, pp. 164-182
Persistent link: https://www.econbiz.de/10010249700
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Customer satisfaction and its measurement in hospitality enterprises : a revisit and update
Pizam, Abraham; Shapoval, Valeriya; Ellis, Taylor - In: International journal of contemporary hospitality management 28 (2016) 1, pp. 2-35
Persistent link: https://www.econbiz.de/10011435642
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Do service providers adopting market segmentation need cooperation with third parties? : an application to hotels
Du, Fei; Yang, Feng; Liang, Liang; Yang, Mingming - In: International journal of contemporary hospitality management 28 (2016) 1, pp. 136-155
Persistent link: https://www.econbiz.de/10011435716
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Measuring the effects of quality certification on labour productivity : an analysis of the hospitality sector
Sánchez-Ollero, José Luis; Garcia-Pozo, Alejandro; … - In: International journal of contemporary hospitality management 27 (2015) 6, pp. 1100-1116
Persistent link: https://www.econbiz.de/10011402829
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Operations research from 1913 to 2013 : the Ford assembly line to hospitality industry innovation
O'Neill, John; McGinley, Sean - In: International journal of contemporary hospitality management 26 (2014) 5, pp. 663-678
Persistent link: https://www.econbiz.de/10010395538
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Productivity, quality and relationship marketing in service operations : a revisit in a new service paradigm
Gummesson, Evert - In: International journal of contemporary hospitality management 26 (2014) 5, pp. 656-662
Persistent link: https://www.econbiz.de/10010395540
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The impact of AI-enabled service attributes on service hospitableness : the role of employee physical and psychological workload
Qiu, Hailian; Li, Minglong; Bai, Billy; Wang, Ning; Li, … - In: International journal of contemporary hospitality management 34 (2022) 4, pp. 1374-1398
Persistent link: https://www.econbiz.de/10013164613
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Contactless service in hospitality : bridging customer equity, experience, delight, satisfaction, and trust
Hao, Fei; Chon, Kaye - In: International journal of contemporary hospitality management 34 (2022) 1, pp. 113-134
Persistent link: https://www.econbiz.de/10012798183