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~isPartOf:"International journal of contemporary hospitality management"
~isPartOf:"Tourism management : research, policies, practice"
~subject:"Kundenzufriedenheit"
~subject:"Schätzung"
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The impact of quality manageme...
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Kundenzufriedenheit
Schätzung
Hotel industry
608
Hotellerie
606
Hospitality industry
298
Gastgewerbe
296
Tourism industry
154
Tourismuswirtschaft
154
Dienstleistungsqualität
141
Service quality
141
Consumer behaviour
140
Konsumentenverhalten
140
Hospital
125
Krankenhaus
125
Tourism
116
Customer satisfaction
111
Tourism employees
102
Tourismusberufe
102
Tourismus
90
Beziehungsmarketing
85
Relationship marketing
85
Arbeitszufriedenheit
83
Job satisfaction
83
Bibliometrics
78
Bibliometrie
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Hospitality
76
Arbeitsverhalten
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Work behaviour
75
Firm performance
68
Unternehmenserfolg
68
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Human Resource Management
48
Personalmanagement
48
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Lee, Jin-soo
5
Han, Heesup
4
Hu, Feng
3
Teichert, Thorsten
3
Albayrak, Tahir
2
Bi, Jian-Wu
2
Caber, Meltem
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2
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2
Matzler, Kurt
2
Oh, Haemoon
2
Radojevic, Tijana
2
Sedigheh Moghavvemi
2
Stanic, Nenad
2
Stanisic, Nemanja
2
Torres, Edwin N.
2
Zhang, Chenxi
2
Adongo, Raymond
1
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Akron, Sagi
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1
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1
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1
Barr, Peter B.
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International journal of contemporary hospitality management
Tourism management : research, policies, practice
International journal of hospitality management
176
Discussion paper series / IZA
91
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
73
Journal of hospitality marketing & management
60
Working paper / National Bureau of Economic Research, Inc.
59
International journal of productivity and quality management : IJPQM
51
NBER working paper series
45
IZA Discussion Papers
43
NBER Working Paper
43
Journal of travel and tourism marketing
41
The TQM journal : the international review of organizational improvement
36
IZA Discussion Paper
34
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
32
Applied economics
30
Total quality management & business excellence
27
International journal of quality & reliability management
25
Journal of retailing and consumer services
24
The service industries journal
22
Quality management journal : QMJ
21
Discussion paper
20
CESifo working papers
19
Discussion paper / Centre for Economic Policy Research
19
Health marketing quarterly
19
International journal of quality and service sciences
19
Health care management review : HCM review
18
International journal of services and operations management
18
International journal of services, economics and management
18
Journal of business research : JBR
16
The American economic review
16
The journal of services marketing
16
Tourism management perspectives : TMP
15
International journal of services and operations management : IJSOM
14
Journal of hospitality and tourism insights
14
Working paper
14
Managing service quality : MSQ ; an international journal
13
Tourism economics : the business and finance of tourism and recreation
13
Applied economics letters
12
Cogent business & management
12
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ECONIS (ZBW)
120
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1
Measuring food and beverage service
quality
in spa
hotels
: a case study in Balıkesir, Turkey
Giritlioglu, Ibrahim
;
Jones, Eleri
;
Avcikurt, Cevdet
- In:
International journal of contemporary hospitality management
26
(
2014
)
2
,
pp. 183-204
Persistent link: https://www.econbiz.de/10010249697
Saved in:
2
Ensuring positive feedback : factors that influence customer satisfaction in the contemporary hospitality industry
Radojevic, Tijana
;
Stanisic, Nemanja
;
Stanic, Nenad
- In:
Tourism management : research, policies, practice
51
(
2015
),
pp. 13-21
Persistent link: https://www.econbiz.de/10011414859
Saved in:
3
"Touch over tech" : a longitudinal examination of human touch along a travel journey
Lei, Soey Sut Ieng
;
Fong, Lawrence Hoc Nang
;
Ye, Shun
- In:
International journal of contemporary hospitality management
36
(
2024
)
3
,
pp. 927-945
Persistent link: https://www.econbiz.de/10014483799
Saved in:
4
Methodological approaches to job satisfaction measurement in hospitality firms
Khalilzadeh, Jalayer
;
Del Chiappa, Giacomo
;
Jafari, Jafar
; …
- In:
International journal of contemporary hospitality management
25
(
2013
)
6
,
pp. 865-882
Persistent link: https://www.econbiz.de/10010125920
Saved in:
5
Measuring service
quality
in mid-scale
hotels
Rauch, Dennis A.
;
Collins, Michael Dwain
;
Nale, Robert D.
; …
- In:
International journal of contemporary hospitality management
27
(
2015
)
1
,
pp. 87-106
Persistent link: https://www.econbiz.de/10010516506
Saved in:
6
The role of servicescape and image perceptions of customers on behavioral intentions in the hotel industry
Durna, Ufuk
;
Dedeoğlu, Bekir Bora
;
Balikçioglu, Sevgi
- In:
International journal of contemporary hospitality management
27
(
2015
)
7
,
pp. 1728-1748
Persistent link: https://www.econbiz.de/10011477056
Saved in:
7
Consumers' perspectives on service staff with disabilities in the hospitality industry
Kuo, Pei-Jou
;
Kalargyrou, Valentini
- In:
International journal of contemporary hospitality management
26
(
2014
)
2
,
pp. 164-182
Persistent link: https://www.econbiz.de/10010249700
Saved in:
8
Customer satisfaction and its measurement in hospitality enterprises : a revisit and update
Pizam, Abraham
;
Shapoval, Valeriya
;
Ellis, Taylor
- In:
International journal of contemporary hospitality management
28
(
2016
)
1
,
pp. 2-35
Persistent link: https://www.econbiz.de/10011435642
Saved in:
9
Convex-concave effect of financial flexibility on hospitality performance : quantile regression approach
Chang, Bao-Guang
;
Wu, Kun-Shan
- In:
International journal of contemporary hospitality management
34
(
2022
)
2
,
pp. 687-712
Persistent link: https://www.econbiz.de/10013164493
Saved in:
10
Adult vocational decision, career satisfaction and future intention : insights from the hospitality industry
Zopiatis, Anastasios
;
Theocharous, Antonis L.
; …
- In:
International journal of contemporary hospitality management
28
(
2016
)
12
,
pp. 2696-2720
Persistent link: https://www.econbiz.de/10011610941
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