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~isPartOf:"International journal of contemporary hospitality management"
~subject:"Consumer behaviour"
~subject:"Kundenservice"
~subject:"Retail trade"
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Consumer behaviour
Kundenservice
Retail trade
Beziehungsmarketing
120
Relationship marketing
120
Konsumentenverhalten
68
Customer satisfaction
53
Kundenzufriedenheit
53
Dienstleistungsqualität
46
Service quality
46
Hotel industry
41
Hotellerie
41
Brand management
21
Markenführung
21
Gastronomie
19
Restaurant industry
19
Brand image
15
Markenimage
15
Gastgewerbe
13
Hospitality industry
13
Brand
12
Customer loyalty
12
Markenartikel
12
Beschwerdemanagement
11
Complaint management
11
Viral marketing
11
Virales Marketing
11
Customer service
10
Customer integration
9
Customer value
9
Kundenintegration
9
Kundenwert
9
Arbeitsverhalten
8
Emotion
8
Work behaviour
8
Confidence
7
Customer engagement
7
Hospital
7
Hospitality
7
Krankenhaus
7
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72
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English
72
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Han, Heesup
5
Alnawas, Ibrahim
2
Bilgihan, Anil
2
Huang, Songshan
2
Hwang, Jinsoo
2
Hyun, Sunghyup Sean
2
Kim, Seongseop
2
Kim, Soyeon
2
Lee, Jin-soo
2
Mattila, Anna
2
Sparks, Beverley
2
Wu, Luorong
2
Abu Farha, Allam K.
1
Afaq, Anam
1
Aguilar-Rojas, Oscar
1
Al Khateeb, Amr
1
Alasker, Thamir Hamad
1
Albayrak, Tahir
1
Ammari, Nedra Bahri
1
Anaya, Gerardo Joel
1
Aparicio-Valverde, Mireia
1
Asante, Bismark Omane
1
Aziz, Mariam Ashraf
1
Bai, Billy
1
Ballester, Estefania
1
Ben Khelil, Haykel
1
Boateng, Henry
1
Bowen, John T.
1
Bradley, Graham L.
1
Bujisic, Milos
1
Caber, Meltem
1
Cai, Ruiying
1
Castillo-Manzano, José Ignacio
1
Castro Nuño, Mercedes
1
Chang, Chun-Ming
1
Chang, Feng-hsiang
1
Chang, Wen
1
Chen McCain, Shiang-Lih
1
Chen, Annie Huiling
1
Chen, Kaung-hwa
1
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International journal of contemporary hospitality management
Journal of retailing and consumer services
498
Journal of business research : JBR
378
International journal of hospitality management
178
The journal of services marketing
138
The journal of product & brand management
99
Journal of the Academy of Marketing Science
88
The journal of brand management : an international journal
84
Journal of retailing
80
The service industries journal
79
Cogent business & management
77
Psychology & marketing
76
Journal of hospitality marketing & management
74
Asia Pacific journal of marketing and logistics
73
Journal of strategic marketing
72
Journal of travel and tourism marketing
70
The international review of retail, distribution and consumer research
64
Industrial marketing management : the international journal for industrial and high-tech firms
63
International journal of retail & distribution management
60
Marketing intelligence & planning
60
Journal of service management
59
Journal of service research : JSR
59
Journal of marketing
58
SpringerLink / Bücher
57
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
56
Services marketing quarterly
55
European journal of marketing : EJM
52
Tourism management : research, policies, practice
52
International journal of electronic marketing and retailing : IJEMR
50
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
49
International journal of internet marketing and advertising : IJIMA
48
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
47
International journal of retail and distribution management
45
Service business
45
The international journal of bank marketing : IJBM
41
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
40
Journal of research in interactive marketing : interactive marketing and computer-mediated communication
40
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
38
Journal of service research
38
International journal of electronic customer relationship management : IJECRM
37
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ECONIS (ZBW)
72
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1
An exploratory study of marketing, physical and people related performance criteria in hotels
Ramanathan, Ramakrishnan
- In:
International journal of contemporary hospitality management
24
(
2012
)
1
,
pp. 44-61
Persistent link: https://www.econbiz.de/10009510231
Saved in:
2
New aspects of research to assess and manage critical incidents in service encounters : teleological actions, interactive interface and perceptual gaps
Padin, Carmen
;
Svensson, Göran
;
Otero-Neira, Carmen
; …
- In:
International journal of contemporary hospitality management
27
(
2015
)
1
,
pp. 27-51
Persistent link: https://www.econbiz.de/10010516547
Saved in:
3
The effects of luxury restaurant environments on diners' emotions and loyalty : incorporating diner expectations into an extended Mehrabian-Russell model
Chen, Annie Huiling
;
Peng, Norman
;
Hung, Kuang-peng
- In:
International journal of contemporary hospitality management
27
(
2015
)
2
,
pp. 236-260
Persistent link: https://www.econbiz.de/10011300093
Saved in:
4
What may lead you to recommend and revisit a hotel after a service failure instead of complaining?
Aguilar-Rojas, Oscar
;
Fandos-Herrera, Carmina
;
Flavián …
- In:
International journal of contemporary hospitality management
27
(
2015
)
2
,
pp. 214-235
Persistent link: https://www.econbiz.de/10011300096
Saved in:
5
Transitioning loyalty programs : a commentary on "the relationship between customer loyalty and customer satisfaction"
Bowen, John T.
;
Chen McCain, Shiang-Lih
- In:
International journal of contemporary hospitality management
27
(
2015
)
3
,
pp. 415-430
Persistent link: https://www.econbiz.de/10011308462
Saved in:
6
Customer loyalty : a review and future directions with a special focus on the hospitality industry
Kandampully, Jay
;
Zhang, Tingting Christina
;
Bilgihan, Anil
- In:
International journal of contemporary hospitality management
27
(
2015
)
3
,
pp. 379-414
Persistent link: https://www.econbiz.de/10011308466
Saved in:
7
Examine the cognitive and affective antecedents to service recovery satisfaction : a field study of delayed airline passengers
Wen, Biyan
;
Chi, Christina Geng-qing
- In:
International journal of contemporary hospitality management
25
(
2013
)
3
,
pp. 306-327
Persistent link: https://www.econbiz.de/10009730488
Saved in:
8
Does the importance of hotel attributes differ for senior tourists? : a comparison of three markets
Caber, Meltem
;
Albayrak, Tahir
- In:
International journal of contemporary hospitality management
26
(
2014
)
4
,
pp. 610-628
Persistent link: https://www.econbiz.de/10010387385
Saved in:
9
Triggers and inhibitors of illegitimate customer complaining behavior : anecdotes from frontline employees in the hospitality industry
Huang, Zhuowei
;
Zhao, Chen
;
Miao, Li
;
Fu, Xiaoxiao
- In:
International journal of contemporary hospitality management
26
(
2014
)
4
,
pp. 544-571
Persistent link: https://www.econbiz.de/10010387391
Saved in:
10
Investigating the wellness tourism factors in hot spring hotel customer service
Chen, Kaung-hwa
;
Chang, Feng-hsiang
;
Wu, Chihkang
- In:
International journal of contemporary hospitality management
25
(
2013
)
7
,
pp. 1092-1114
Persistent link: https://www.econbiz.de/10010194874
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