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~isPartOf:"International journal of contemporary hospitality management"
~subject:"Dienstleistungsqualität"
~subject:"Kundenservice"
~subject:"Retail trade"
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Dienstleistungsqualität
Kundenservice
Retail trade
Beziehungsmarketing
120
Relationship marketing
120
Consumer behaviour
68
Konsumentenverhalten
68
Customer satisfaction
53
Kundenzufriedenheit
53
Service quality
46
Hotel industry
41
Hotellerie
41
Brand management
21
Markenführung
21
Gastronomie
19
Restaurant industry
19
Brand image
15
Markenimage
15
Gastgewerbe
13
Hospitality industry
13
Brand
12
Customer loyalty
12
Markenartikel
12
Beschwerdemanagement
11
Complaint management
11
Viral marketing
11
Virales Marketing
11
Customer service
10
Customer integration
9
Customer value
9
Kundenintegration
9
Kundenwert
9
Arbeitsverhalten
8
Emotion
8
Work behaviour
8
Confidence
7
Customer engagement
7
Hospital
7
Hospitality
7
Krankenhaus
7
Social Web
7
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47
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47
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Alnawas, Ibrahim
2
Gursoy, Dogan
2
Kim, Soyeon
2
Wu, Luorong
2
Abu Farha, Allam K.
1
Afaq, Anam
1
Aguilar-Rojas, Oscar
1
Al Khateeb, Amr
1
Alasker, Thamir Hamad
1
Albayrak, Tahir
1
Anaya, Gerardo Joel
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Aparicio-Valverde, Mireia
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Aziz, Mariam Ashraf
1
Bai, Billy
1
Baloglu, Seyhmus
1
Bharwani, Sonia
1
Bilgihan, Anil
1
Bujisic, Milos
1
Busser, James
1
Caber, Meltem
1
Cai, Ruiying
1
Chang, Feng-hsiang
1
Chen, Annie Huiling
1
Chen, Joseph
1
Chen, Kaung-hwa
1
Chen, Sandy C.
1
Chen, Yong
1
Chi, Christina G.
1
Chi, Christina Geng-Qing
1
Chi, Christina Geng-qing
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Choi, Laee
1
Chon, Kaye
1
Chow, Cheris W. C.
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Chua, Bee-Lia
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1
Cobanoglu, Cihan
1
Deng, Aimin
1
Diep Ngoc Su
1
Duy Quy Nguyen-Phuoc
1
Elsotouhy, Mohamed
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International journal of contemporary hospitality management
Journal of retailing and consumer services
312
Journal of business research : JBR
152
International journal of hospitality management
121
The journal of services marketing
115
The service industries journal
89
Journal of retailing
60
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
60
Services marketing quarterly
56
Journal of hospitality marketing & management
55
Journal of service research : JSR
55
The international review of retail, distribution and consumer research
48
Service business
46
Journal of travel and tourism marketing
44
Journal of service management
39
Cogent business & management
38
International journal of retail & distribution management
38
Journal of strategic marketing
37
Journal of service research
35
International journal of retail and distribution management
33
Marketing intelligence & planning
33
The TQM journal : the international review of organizational improvement
33
Journal of the Academy of Marketing Science
32
Tourism management : research, policies, practice
31
Industrial marketing management : the international journal for industrial and high-tech firms
30
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
29
Asia Pacific journal of marketing and logistics
27
Journal of marketing
27
Managing service quality : MSQ ; an international journal
26
SpringerLink / Bücher
26
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
25
Psychology & marketing
25
The international journal of bank marketing : IJBM
25
International journal of electronic marketing and retailing : IJEMR
24
International journal of quality and service sciences
24
International journal of services and operations management
23
European journal of marketing : EJM
22
International journal of electronic customer relationship management : IJECRM
22
Journal of service theory and practice
22
Journal of air transport management
21
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ECONIS (ZBW)
47
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1
Customer perceptions of service quality in luxury hotels in New Delhi, India: an exploratory study
Mohsin, Asad
;
Lockyer, Tim
- In:
International journal of contemporary hospitality management
22
(
2010
)
2/3
,
pp. 160-173
Persistent link: https://www.econbiz.de/10003976102
Saved in:
2
What really brings them back? : the impact of tangible quality on affect and intention for casual dining restaurant patrons
Kincaid, Clark
;
Baloglu, Seyhmus
;
Mao, Zhenxing
; …
- In:
International journal of contemporary hospitality management
22
(
2010
)
2/3
,
pp. 209-220
Persistent link: https://www.econbiz.de/10003976109
Saved in:
3
Guests' perceptions on factors influencing customer loyalty : an analysis for UK hotels
Ramanathan, Usha
;
Ramanthan, Ramakrishnan
- In:
International journal of contemporary hospitality management
23
(
2011
)
1
,
pp. 7-25
Persistent link: https://www.econbiz.de/10008992205
Saved in:
4
The visually impaired and consumption in restaurants
Faria, Marina Dias de
;
Silva, Jorge Ferreira da
; …
- In:
International journal of contemporary hospitality management
24
(
2012
)
5
,
pp. 721-734
Persistent link: https://www.econbiz.de/10009568734
Saved in:
5
Post-recovery customer relationships and customer partnerships in a restaurant setting
Kim, Taegoo
;
Yoo, Joanne Jung-eun
;
Lee, Gyehee
- In:
International journal of contemporary hospitality management
24
(
2012
)
3
,
pp. 381-401
Persistent link: https://www.econbiz.de/10009544820
Saved in:
6
New aspects of research to assess and manage critical incidents in service encounters : teleological actions, interactive interface and perceptual gaps
Padin, Carmen
;
Svensson, Göran
;
Otero-Neira, Carmen
; …
- In:
International journal of contemporary hospitality management
27
(
2015
)
1
,
pp. 27-51
Persistent link: https://www.econbiz.de/10010516547
Saved in:
7
The effects of luxury restaurant environments on diners' emotions and loyalty : incorporating diner expectations into an extended Mehrabian-Russell model
Chen, Annie Huiling
;
Peng, Norman
;
Hung, Kuang-peng
- In:
International journal of contemporary hospitality management
27
(
2015
)
2
,
pp. 236-260
Persistent link: https://www.econbiz.de/10011300093
Saved in:
8
What may lead you to recommend and revisit a hotel after a service failure instead of complaining?
Aguilar-Rojas, Oscar
;
Fandos-Herrera, Carmina
;
Flavián …
- In:
International journal of contemporary hospitality management
27
(
2015
)
2
,
pp. 214-235
Persistent link: https://www.econbiz.de/10011300096
Saved in:
9
Examine the cognitive and affective antecedents to service recovery satisfaction : a field study of delayed airline passengers
Wen, Biyan
;
Chi, Christina Geng-qing
- In:
International journal of contemporary hospitality management
25
(
2013
)
3
,
pp. 306-327
Persistent link: https://www.econbiz.de/10009730488
Saved in:
10
Service quality perceptions and customer loyalty in casinos
Prentice, Catherine
- In:
International journal of contemporary hospitality management
25
(
2013
)
1
,
pp. 49-64
Persistent link: https://www.econbiz.de/10009722507
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