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Understanding quondam commitments to retain employees : insights from the case of flight attendants and pilots
Peyrat-Guillard, Dominique; Grefe, Gwenaëlle; … - In: International journal of contemporary hospitality management 35 (2023) 1, pp. 274-301
Persistent link: https://www.econbiz.de/10013546047
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Customer satisfaction and its measurement in hospitality enterprises : a revisit and update
Pizam, Abraham; Shapoval, Valeriya; Ellis, Taylor - In: International journal of contemporary hospitality management 28 (2016) 1, pp. 2-35
Persistent link: https://www.econbiz.de/10011435642
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Experience value as a function of hedonic and utilitarian dominant services
Prebensen, Nina K.; Rosengren, Sara - In: International journal of contemporary hospitality management 28 (2016) 1, pp. 113-135
Persistent link: https://www.econbiz.de/10011435705
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Sense of calling and career satisfaction of hotel frontline employees : mediation through knowledge sharing with organizational members
Lee, Kyoung-Joo - In: International journal of contemporary hospitality management 28 (2016) 2, pp. 346-365
Persistent link: https://www.econbiz.de/10011459840
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Understanding the normative expectations of customers toward Buddhism-themed hotels : a revisit of service quality
Hung, Kam; Wang, Sha; Tang, Chaohua - In: International journal of contemporary hospitality management 27 (2015) 7, pp. 1409-1441
Persistent link: https://www.econbiz.de/10011473834
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The role of work-to-leisure conflict in promoting frontline employees' leisure satisfaction : examining the job demand-control-support model
Lin, Jo-Hui; Wong, Jehn-Yih; Ho, Ching Hua - In: International journal of contemporary hospitality management 27 (2015) 7, pp. 1539-1555
Persistent link: https://www.econbiz.de/10011476094
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The role of servicescape and image perceptions of customers on behavioral intentions in the hotel industry
Durna, Ufuk; Dedeoğlu, Bekir Bora; Balikçioglu, Sevgi - In: International journal of contemporary hospitality management 27 (2015) 7, pp. 1728-1748
Persistent link: https://www.econbiz.de/10011477056
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The effects of image and price fairness : a consideration of delight and loyalty in the waterpark industry
Jin, Naehyun Paul; Line, Nathaniel D.; Merkebu, Jerusalem - In: International journal of contemporary hospitality management 28 (2016) 9, pp. 1895-1914
Persistent link: https://www.econbiz.de/10011624189
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Analysis of satisfiers and dissatisfiers in online hotel reviews on social media
Kim, Bona; Kim, Seongseop; Heo, Cindy Yoonjoung - In: International journal of contemporary hospitality management 28 (2016) 9, pp. 1915-1936
Persistent link: https://www.econbiz.de/10011624191
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Back to the future : progress and trends in hotel loyalty marketing
Tanford, Sarah; Shoemaker, Stowe; Dinca, Alexandra - In: International journal of contemporary hospitality management 28 (2016) 9, pp. 1937-1967
Persistent link: https://www.econbiz.de/10011624195