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Internationalization of the hospitality industry

Brookes, Maureen (contributor) - 2011

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Applying complexity theory to solve hospitality contrarian case conundrums : illuminating happy-low and unhappy-high performing frontline service employees

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History of commercial hospitality

O'Gorman, Kevin (contributor) - 2013

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Constructing career competency model of hospitality industry employees for career success

Wang, Yao-fen - In: International journal of contemporary hospitality management 25 (2013) 7, pp. 994-1016

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Methodological approaches to job satisfaction measurement in hospitality firms

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The influences of collectivism in hospitality work settings

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An exploratory study of competencies required to co-create memorable customer experiences in the hospitality industry

Bharwani, Sonia; Jauhari, Vinnie - In: International journal of contemporary hospitality management 25 (2013) 6, pp. 823-843

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Measuring food and beverage service quality in spa hotels : a case study in Balıkesir, Turkey

Giritlioglu, Ibrahim; Jones, Eleri; Avcikurt, Cevdet - In: International journal of contemporary hospitality management 26 (2014) 2, pp. 183-204

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Consumers' perspectives on service staff with disabilities in the hospitality industry

Kuo, Pei-Jou; Kalargyrou, Valentini - In: International journal of contemporary hospitality management 26 (2014) 2, pp. 164-182

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Customer satisfaction and its measurement in hospitality enterprises : a revisit and update

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