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~isPartOf:"International journal of contemporary hospitality management"
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Consumer behaviour
261
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261
Service quality
162
Dienstleistungsqualität
161
Customer satisfaction
117
Kundenzufriedenheit
117
Hotel industry
113
Hotellerie
113
Beziehungsmarketing
90
Gastronomie
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Relationship marketing
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Han, Heesup
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Law, Chun Hung Roberts
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Hua, Nan
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Karatepe, Osman M.
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International journal of contemporary hospitality management
Journal of business research : JBR
2,149
Journal of retailing and consumer services
2,034
International journal of hospitality management
1,059
International journal of consumer studies
774
Zi you zhong guo zhi gong ye
764
NBER working paper series
739
Psychology & marketing
681
Working paper / National Bureau of Economic Research, Inc.
659
Journal of consumer research : JCR ; an interdisciplinary bimonthly
582
NBER Working Paper
578
The service industries journal
501
Tourism management : research, policies, practice
466
Asia Pacific journal of marketing and logistics
435
European Journal of Marketing
408
SpringerLink / Bücher
404
Journal of travel and tourism marketing
400
The journal of product & brand management
396
Management science : journal of the Institute for Operations Research and the Management Sciences
389
Journal of Consumer Marketing
375
The journal of services marketing
368
European journal of marketing : EJM
366
The journal of brand management : an international journal
360
Cogent business & management
358
Journal of marketing research : JMR
358
Journal of consumer psychology : JCP : the official journal of the Society for Consumer Psychology
343
Technological forecasting & social change : an international journal
343
Journal of retailing
338
Journal of international consumer marketing
330
Journal of marketing management : MM
328
Journal of hospitality marketing & management
319
Applied economics
318
Journal of the Academy of Marketing Science
315
Journal of business ethics : JOBE
314
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
312
Journal of marketing
310
Marketing letters : a journal of research in marketing
308
Journal of marketing communications
306
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
306
International journal of retail & distribution management
304
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ECONIS (ZBW)
360
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1
How determinant attributes of service quality influence customer-perceived value : an empirical investigation of the Australian coffee outlet industry
Chen, Po-tsang
;
Hu, Hsin-hui
- In:
International journal of contemporary hospitality management
22
(
2010
)
4
,
pp. 535-551
Persistent link: https://www.econbiz.de/10008651306
Saved in:
2
Understanding perceived casino service difference among casino players
Wong, IpKin Anthony
;
Fong, Hoi In Veronica
;
Liu, …
- In:
International journal of contemporary hospitality management
24
(
2012
)
5
,
pp. 753-773
Persistent link: https://www.econbiz.de/10009568730
Saved in:
3
Desired privacy and the impact of crowding on customer emotions and approach-avoidance responses : waiting in a virtual reality restaurant
Hwang, Johye
;
Yoon, So-yeon
;
Bendle, Lawrence J.
- In:
International journal of contemporary hospitality management
24
(
2012
)
2
,
pp. 224-250
Persistent link: https://www.econbiz.de/10009544853
Saved in:
4
What drives café customers to spread eWOM? : examining self-relevant value, quality value, and opinion leadership
Kim, DongHee
;
Jang, Soocheong
;
Adler, Howard
- In:
International journal of contemporary hospitality management
27
(
2015
)
2
,
pp. 261-282
Persistent link: https://www.econbiz.de/10011300091
Saved in:
5
The effects of luxury restaurant environments on diners' emotions and loyalty : incorporating diner expectations into an extended Mehrabian-Russell model
Chen, Annie Huiling
;
Peng, Norman
;
Hung, Kuang-peng
- In:
International journal of contemporary hospitality management
27
(
2015
)
2
,
pp. 236-260
Persistent link: https://www.econbiz.de/10011300093
Saved in:
6
Customer responses to integrity issues for travel services in China : a content analysis based on online complaints
Gong, Jin-Hong
;
Xie, Li-Shan
;
Peng, Jia-Min
;
Guan, Xin-Hua
- In:
International journal of contemporary hospitality management
27
(
2015
)
2
,
pp. 199-213
Persistent link: https://www.econbiz.de/10011300098
Saved in:
7
Quality of physical surroundings and service encounters, airfare, trust and intention during the flight : age-group difference (young, middle-aged, and mature)
Han, Heesup
;
Hwang, Jinsoo
- In:
International journal of contemporary hospitality management
27
(
2015
)
4
,
pp. 585-607
Persistent link: https://www.econbiz.de/10011326581
Saved in:
8
Examine the cognitive and affective antecedents to service recovery satisfaction : a field study of delayed airline passengers
Wen, Biyan
;
Chi, Christina Geng-qing
- In:
International journal of contemporary hospitality management
25
(
2013
)
3
,
pp. 306-327
Persistent link: https://www.econbiz.de/10009730488
Saved in:
9
Does the importance of hotel attributes differ for senior tourists? : a comparison of three markets
Caber, Meltem
;
Albayrak, Tahir
- In:
International journal of contemporary hospitality management
26
(
2014
)
4
,
pp. 610-628
Persistent link: https://www.econbiz.de/10010387385
Saved in:
10
Triggers and inhibitors of illegitimate customer complaining behavior : anecdotes from frontline employees in the hospitality industry
Huang, Zhuowei
;
Zhao, Chen
;
Miao, Li
;
Fu, Xiaoxiao
- In:
International journal of contemporary hospitality management
26
(
2014
)
4
,
pp. 544-571
Persistent link: https://www.econbiz.de/10010387391
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