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~isPartOf:"International journal of contemporary hospitality management"
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Service quality
162
Dienstleistungsqualität
161
Hotel industry
97
Hotellerie
97
Customer satisfaction
92
Kundenzufriedenheit
92
Arbeitsverhalten
87
Work behaviour
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Consumer behaviour
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Beziehungsmarketing
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Job satisfaction
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Tourism employees
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Tourismusberufe
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Leistungsmotivation
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Kundenservice
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Führungsstil
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Leadership style
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Organizational behaviour
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Verhalten in Organisationen
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Arbeitsleistung
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Beschwerdemanagement
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Complaint management
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Karatepe, Osman M.
14
Wong, IpKin Anthony
6
Han, Heesup
4
Kim, Min-Seong
4
Kim, Taegoo
4
Magnini, Vincent P.
4
Ye, Yijiao
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Cobanoglu, Cihan
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Fong, Lawrence Hoc Nang
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Guchait, Priyanko
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Hyun, Sunghyup Sean
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Lan, Junbang
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Luu Trong Tuan
3
Lyu, Yijing
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Mao, Zhenxing
3
Qu, Hailin
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Torres, Edwin N.
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Alnawas, Ibrahim
2
Ampofo, Emmanuel Twumasi
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Bai, Billy
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Baum, Tom
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Kalargyrou, Valentini
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2
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International journal of contemporary hospitality management
International journal of hospitality management
602
The economic and social review
530
Journal of retailing and consumer services
523
Journal of business research : JBR
462
Discussion paper series / IZA
377
The service industries journal
359
Journal of business ethics : JOBE
350
Working paper / The Economic and Social Research Institute
333
NBER working paper series
272
The journal of services marketing
258
Working paper / National Bureau of Economic Research, Inc.
258
Journal of the Statistical and Social Inquiry Society of Ireland
254
The international journal of human resource management
244
NBER Working Paper
237
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
233
The Irish banking review : a quarterly review
225
IZA Discussion Paper
219
SpringerLink / Bücher
213
Cogent business & management
208
Journal of vocational behavior
203
Journal of managerial psychology
193
Journal of business and psychology
186
Working paper series
183
ESRI Working Paper
181
Tourism management : research, policies, practice
176
Auditing : a journal of practice & theory
175
Journal of hospitality marketing & management
170
Services marketing quarterly
161
Journal of air transport management
159
Journal of organizational behavior : OB ; the internat. journal of industrial, occupational and organizational psychology and behavior
146
International journal of human resource management
143
The TQM journal : the international review of organizational improvement
140
CESifo working papers
137
Discussion paper / Centre for Economic Policy Research
136
Journal of service research : JSR
133
Journal of travel and tourism marketing
130
Service business
128
International journal of quality and service sciences
125
International journal of quality & reliability management
124
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ECONIS (ZBW)
261
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1
The impact of abusive supervision on service employees' proactive customer service performance in the hotel industry
Lyu, Yijing
;
Zhou, Xing
;
Li, Weiwen
;
Wan, Junbao
;
Zhang, Jie
- In:
International journal of contemporary hospitality management
28
(
2016
)
9
,
pp. 1992-2012
Persistent link: https://www.econbiz.de/10011624205
Saved in:
2
Workplace incivility and its effect upon restaurant frontline service employee emotions and service performance
Cho, Meehee
;
Bonn, Mark Andrew
;
Han, Su-Jin
;
Lee, Kyung Hee
- In:
International journal of contemporary hospitality management
28
(
2016
)
12
,
pp. 2888-2912
Persistent link: https://www.econbiz.de/10011611032
Saved in:
3
Can customer participation promote hospitality frontline employees' extra-role service behavior?
Xu, Angela J.
;
Zhu, Ting Ting
;
Loi, Raymond
;
Chow, …
- In:
International journal of contemporary hospitality management
35
(
2023
)
1
,
pp. 218-234
Persistent link: https://www.econbiz.de/10013546042
Saved in:
4
Killing the service fire : leader aggressive humour undermines hospitality employees' proactive customer service performance
Sun, Zhuanzhuan
;
He, Yanzhen
;
Liu, Xiao-Xiao
;
Ye, Yijiao
- In:
International journal of contemporary hospitality management
35
(
2023
)
3
,
pp. 933-950
Persistent link: https://www.econbiz.de/10013546094
Saved in:
5
Factors affecting memorability of service failures : a longitudinal analysis
Kim, Jong-Hyeong
;
Jang, Soocheong
- In:
International journal of contemporary hospitality management
28
(
2016
)
8
,
pp. 1676-1701
Persistent link: https://www.econbiz.de/10011613986
Saved in:
6
New aspects of research to assess and manage critical incidents in service encounters : teleological actions, interactive interface and perceptual gaps
Padin, Carmen
;
Svensson, Göran
;
Otero-Neira, Carmen
; …
- In:
International journal of contemporary hospitality management
27
(
2015
)
1
,
pp. 27-51
Persistent link: https://www.econbiz.de/10010516547
Saved in:
7
What may lead you to recommend and revisit a hotel after a service failure instead of complaining?
Aguilar-Rojas, Oscar
;
Fandos-Herrera, Carmina
;
Flavián …
- In:
International journal of contemporary hospitality management
27
(
2015
)
2
,
pp. 214-235
Persistent link: https://www.econbiz.de/10011300096
Saved in:
8
Developing a typology of disruptive customer behaviors : influence of customer misbehavior on service experience of by-standing customers
Gursoy, Dogan
;
Cai, Ruiying
;
Anaya, Gerardo Joel
- In:
International journal of contemporary hospitality management
29
(
2017
)
9
,
pp. 2341-2360
Persistent link: https://www.econbiz.de/10011761812
Saved in:
9
Quality of physical surroundings and service encounters, airfare, trust and intention during the flight : age-group difference (young, middle-aged, and mature)
Han, Heesup
;
Hwang, Jinsoo
- In:
International journal of contemporary hospitality management
27
(
2015
)
4
,
pp. 585-607
Persistent link: https://www.econbiz.de/10011326581
Saved in:
10
Understanding culture on the effectiveness of restaurant servers' check-back style
Lee, Hye Eun
;
Hwang, Joyce Hyunjoo
;
Bennett, Keri
- In:
International journal of contemporary hospitality management
27
(
2015
)
8
,
pp. 1905-1926
Persistent link: https://www.econbiz.de/10011447588
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