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~isPartOf:"International journal of contemporary hospitality management"
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Service quality
162
Dienstleistungsqualität
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Beziehungsmarketing
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Consumer behaviour
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International journal of contemporary hospitality management
Journal of business research : JBR
797
Journal of retailing and consumer services
735
International journal of hospitality management
567
Industrial marketing management : the international journal for industrial and high-tech firms
444
The service industries journal
408
SpringerLink / Bücher
368
The journal of services marketing
339
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
255
The journal of business & industrial marketing
208
Journal of Services Marketing
201
Journal of hospitality marketing & management
200
Journal of travel and tourism marketing
197
Tourism management : research, policies, practice
196
Working paper / National Bureau of Economic Research, Inc.
196
Journal of the Academy of Marketing Science
194
Journal of strategic marketing
191
NBER working paper series
191
Services marketing quarterly
182
Auditing : a journal of practice & theory
179
Cogent business & management
176
Journal of service research : JSR
174
NBER Working Paper
171
International journal of electronic customer relationship management : IJECRM
164
Journal of service management
164
Service business
151
Journal of air transport management
149
Asia Pacific journal of marketing and logistics
148
The TQM journal : the international review of organizational improvement
145
Journal of marketing
139
European Journal of Marketing
136
International journal of quality and service sciences
131
Journal of retailing
131
Gabler Edition Wissenschaft
128
International Journal of Bank Marketing
126
Psychology & marketing
126
International journal of services and operations management
125
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
125
Marketing intelligence & planning
122
International journal of productivity and quality management : IJPQM
121
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ECONIS (ZBW)
236
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1
Customer perceptions of service quality in luxury hotels in New Delhi, India: an exploratory study
Mohsin, Asad
;
Lockyer, Tim
- In:
International journal of contemporary hospitality management
22
(
2010
)
2/3
,
pp. 160-173
Persistent link: https://www.econbiz.de/10003976102
Saved in:
2
What really brings them back? : the impact of tangible quality on affect and intention for casual dining restaurant patrons
Kincaid, Clark
;
Baloglu, Seyhmus
;
Mao, Zhenxing
; …
- In:
International journal of contemporary hospitality management
22
(
2010
)
2/3
,
pp. 209-220
Persistent link: https://www.econbiz.de/10003976109
Saved in:
3
Guests' perceptions on factors influencing customer loyalty : an analysis for UK hotels
Ramanathan, Usha
;
Ramanthan, Ramakrishnan
- In:
International journal of contemporary hospitality management
23
(
2011
)
1
,
pp. 7-25
Persistent link: https://www.econbiz.de/10008992205
Saved in:
4
The visually impaired and consumption in restaurants
Faria, Marina Dias de
;
Silva, Jorge Ferreira da
; …
- In:
International journal of contemporary hospitality management
24
(
2012
)
5
,
pp. 721-734
Persistent link: https://www.econbiz.de/10009568734
Saved in:
5
Post-recovery customer relationships and customer partnerships in a restaurant setting
Kim, Taegoo
;
Yoo, Joanne Jung-eun
;
Lee, Gyehee
- In:
International journal of contemporary hospitality management
24
(
2012
)
3
,
pp. 381-401
Persistent link: https://www.econbiz.de/10009544820
Saved in:
6
New aspects of research to assess and manage critical incidents in service encounters : teleological actions, interactive interface and perceptual gaps
Padin, Carmen
;
Svensson, Göran
;
Otero-Neira, Carmen
; …
- In:
International journal of contemporary hospitality management
27
(
2015
)
1
,
pp. 27-51
Persistent link: https://www.econbiz.de/10010516547
Saved in:
7
The effects of luxury restaurant environments on diners' emotions and loyalty : incorporating diner expectations into an extended Mehrabian-Russell model
Chen, Annie Huiling
;
Peng, Norman
;
Hung, Kuang-peng
- In:
International journal of contemporary hospitality management
27
(
2015
)
2
,
pp. 236-260
Persistent link: https://www.econbiz.de/10011300093
Saved in:
8
What may lead you to recommend and revisit a hotel after a service failure instead of complaining?
Aguilar-Rojas, Oscar
;
Fandos-Herrera, Carmina
;
Flavián …
- In:
International journal of contemporary hospitality management
27
(
2015
)
2
,
pp. 214-235
Persistent link: https://www.econbiz.de/10011300096
Saved in:
9
Examine the cognitive and affective antecedents to service recovery satisfaction : a field study of delayed airline passengers
Wen, Biyan
;
Chi, Christina Geng-qing
- In:
International journal of contemporary hospitality management
25
(
2013
)
3
,
pp. 306-327
Persistent link: https://www.econbiz.de/10009730488
Saved in:
10
Service quality perceptions and customer loyalty in casinos
Prentice, Catherine
- In:
International journal of contemporary hospitality management
25
(
2013
)
1
,
pp. 49-64
Persistent link: https://www.econbiz.de/10009722507
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