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The impact of abusive supervision on service employees' proactive customer service performance in the hotel industry

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Cue congruence effects of attribute performance and hosts' service quality attributes on room sales on peer-to-peer accommodation platforms

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Insights on integrated marketing communications : implementation and impact in hotel companies

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"When experience matters" : building and measuring hotel brand equity : the customers' perspective

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Improving efficiency in international tourist hotels in Taipei using a non-radial DEA model

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