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~isPartOf:"International journal of contemporary hospitality management"
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Consumer behaviour
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Dienstleistungsqualität
87
Service quality
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Customer satisfaction
84
Kundenzufriedenheit
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Gastronomie
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International journal of contemporary hospitality management
Journal of business research : JBR
2,046
Journal of retailing and consumer services
1,963
International journal of hospitality management
815
International journal of consumer studies
772
NBER working paper series
703
Psychology & marketing
674
Working paper / National Bureau of Economic Research, Inc.
601
Journal of consumer research : JCR ; an interdisciplinary bimonthly
590
NBER Working Paper
544
Management science : journal of the Institute for Operations Research and the Management Sciences
445
Asia Pacific journal of marketing and logistics
399
The journal of product & brand management
399
SpringerLink / Bücher
395
European Journal of Marketing
384
Journal of Consumer Marketing
372
Journal of marketing research : JMR
361
European journal of marketing : EJM
357
The journal of brand management : an international journal
356
Journal of consumer psychology : JCP : the official journal of the Society for Consumer Psychology
347
Journal of retailing
329
Journal of travel and tourism marketing
326
Journal of international consumer marketing
324
Tourism management : research, policies, practice
324
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
318
Journal of marketing management : MM
316
Journal of marketing
310
Cogent business & management
306
Marketing letters : a journal of research in marketing
305
Journal of marketing communications
304
Journal of the Academy of Marketing Science
303
Journal of consumer behaviour : an international research review
296
Journal of economic psychology : research in economic psychology and behavioral economics
296
Journal of fashion marketing and management
296
International journal of retail & distribution management
295
The international review of retail, distribution and consumer research
295
Marketing science : the marketing journal of the Institute for Operations Research and the Management Sciences
292
The journal of consumer marketing
288
Marketing intelligence & planning
284
The journal of services marketing
283
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ECONIS (ZBW)
277
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1
How do free-play offers affect gambling behavior?
Cho, S. Ray
;
Lucas, Anthony F.
;
Singh, Ashok K.
- In:
International journal of contemporary hospitality management
35
(
2023
)
12
,
pp. 4313-4329
Persistent link: https://www.econbiz.de/10014430111
Saved in:
2
Customer responses to integrity issues for travel services in China : a content analysis based on online complaints
Gong, Jin-Hong
;
Xie, Li-Shan
;
Peng, Jia-Min
;
Guan, Xin-Hua
- In:
International journal of contemporary hospitality management
27
(
2015
)
2
,
pp. 199-213
Persistent link: https://www.econbiz.de/10011300098
Saved in:
3
Examine the cognitive and affective antecedents to service recovery satisfaction : a field study of delayed airline passengers
Wen, Biyan
;
Chi, Christina Geng-qing
- In:
International journal of contemporary hospitality management
25
(
2013
)
3
,
pp. 306-327
Persistent link: https://www.econbiz.de/10009730488
Saved in:
4
Triggers and inhibitors of illegitimate customer complaining behavior : anecdotes from frontline employees in the hospitality industry
Huang, Zhuowei
;
Zhao, Chen
;
Miao, Li
;
Fu, Xiaoxiao
- In:
International journal of contemporary hospitality management
26
(
2014
)
4
,
pp. 544-571
Persistent link: https://www.econbiz.de/10010387391
Saved in:
5
Hospitality-based critical incidents : a cross-cultural comparison
Swanson, Scott R.
;
Huang, Yinghua
;
Wang, Baoheng
- In:
International journal of contemporary hospitality management
26
(
2014
)
1
,
pp. 50-68
Persistent link: https://www.econbiz.de/10010249721
Saved in:
6
The relationship between consumer complaining behavior and service recovery : an integrative review
Kim, Kyungmin
;
Wang, Chenya
;
Mattila, Anna S.
- In:
International journal of contemporary hospitality management
22
(
2010
)
7
,
pp. 975-991
Persistent link: https://www.econbiz.de/10008749350
Saved in:
7
The stress of anonymous online reviews: a conceptual model and research agenda
Bradley, Graham L.
;
Sparks, Beverley
;
Weber, Karin
- In:
International journal of contemporary hospitality management
27
(
2015
)
5
,
pp. 739-755
Persistent link: https://www.econbiz.de/10011405107
Saved in:
8
Does social class matter in recovering self-service technology failures?
Kim, Heewon
;
Jang, Soocheong
- In:
International journal of contemporary hospitality management
34
(
2022
)
3
,
pp. 1135-1153
Persistent link: https://www.econbiz.de/10013164531
Saved in:
9
Factors affecting memorability of service failures : a longitudinal analysis
Kim, Jong-Hyeong
;
Jang, Soocheong
- In:
International journal of contemporary hospitality management
28
(
2016
)
8
,
pp. 1676-1701
Persistent link: https://www.econbiz.de/10011613986
Saved in:
10
Platform-centric vs. multi-party service failure : an examination of consumers' negative word of mouth about sharing economy platforms
Wu, Luorong
;
Liu, Qing
;
Ma, Shihan
;
Hanks, Lydia
- In:
International journal of contemporary hospitality management
35
(
2023
)
4
,
pp. 1332-1375
Persistent link: https://www.econbiz.de/10014280782
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