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Do perceived CSR initiatives enhance customer preference and loyalty in casinos?

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Transitioning loyalty programs : a commentary on "the relationship between customer loyalty and customer satisfaction"

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Fostering customer loyalty across countries in hospitality and tourism : a meta-analysis of cultural values as moderators

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Social CRM : linking the dots of customer service and customer loyalty during COVID-19 in the hotel industry

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Implementing Customer Relationship Management (CRM) in hotel industry from organizational culture perspective : case of a chain hotel in the UK

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Co-creation and higher order customer engagement in hospitality and tourism services : a critical review

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The effects of image and price fairness : a consideration of delight and loyalty in the waterpark industry

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The impact of abusive supervision on service employees' proactive customer service performance in the hotel industry

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Accommodation preferences of the girlfriend getaway market in Malaysia : self-image, satisfaction and loyalty

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