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~isPartOf:"International journal of contemporary hospitality management"
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Customer satisfaction
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Kundenzufriedenheit
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International journal of contemporary hospitality management
SpringerLink / Bücher
1,460
Journal of retailing and consumer services
441
Journal of business research : JBR
402
International journal of hospitality management
367
Gabler Edition Wissenschaft
334
Springer eBook Collection / Business and Economics
321
Springer eBook Collection
309
Research
241
Europäische Hochschulschriften / 5
224
Journal of marketing research : JMR
197
The journal of services marketing
191
The service industries journal
186
Lehrbuch
185
Tourism management : research, policies, practice
174
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
171
Journal of travel and tourism marketing
169
Journal of hospitality marketing & management
155
Journal of the Academy of Marketing Science
128
Industrial marketing management : the international journal for industrial and high-tech firms
117
Cogent business & management
112
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
109
International journal of market research : JMRS ; the journal of the Market Research Society
107
Services marketing quarterly
106
essentials
104
Psychology & marketing
101
Gabler Research
100
Hamburger Schriften zur Marketingforschung
98
Journal of air transport management
96
Schriftenreihe Merkur : Schriften zum innovativen Marketing-Management
92
Asia Pacific journal of marketing and logistics
91
Journal of service research : JSR
90
Arbeitspapier / Universität Erlangen-Nürnberg, Betriebswirtschaftliches Institut, Lehrstuhl für Marketing
87
Tourism management perspectives : TMP
86
Innovatives Markenmanagement
85
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
85
Service business
85
The TQM journal : the international review of organizational improvement
85
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
80
Journal of marketing management : MM
80
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ECONIS (ZBW)
145
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1
Transitioning loyalty programs : a commentary on "the relationship between customer loyalty and customer satisfaction"
Bowen, John T.
;
Chen McCain, Shiang-Lih
- In:
International journal of contemporary hospitality management
27
(
2015
)
3
,
pp. 415-430
Persistent link: https://www.econbiz.de/10011308462
Saved in:
2
Do perceived CSR initiatives enhance customer preference and loyalty in casinos?
Liu, Matthew Tingchi
;
Wong, IpKin Anthony
;
Chu, Rongwei
; …
- In:
International journal of contemporary hospitality management
26
(
2014
)
7
,
pp. 1024-1045
Persistent link: https://www.econbiz.de/10010426100
Saved in:
3
Back to the future : progress and trends in hotel loyalty marketing
Tanford, Sarah
;
Shoemaker, Stowe
;
Dinca, Alexandra
- In:
International journal of contemporary hospitality management
28
(
2016
)
9
,
pp. 1937-1967
Persistent link: https://www.econbiz.de/10011624195
Saved in:
4
Fostering customer loyalty across countries in hospitality and tourism : a meta-analysis of cultural values as moderators
Qi, Xiaoxiao
;
Shi, Da
;
Huang, Zixuan
;
Chang, Wen
- In:
International journal of contemporary hospitality management
35
(
2023
)
5
,
pp. 1602-1619
Persistent link: https://www.econbiz.de/10014280870
Saved in:
5
Social CRM : linking the dots of customer service and customer loyalty during COVID-19 in the hotel industry
Afaq, Anam
;
Gaur, Loveleen
;
Singh, Gurmeet
- In:
International journal of contemporary hospitality management
35
(
2023
)
3
,
pp. 992-1009
Persistent link: https://www.econbiz.de/10013546105
Saved in:
6
Internet marketing research in hospitality and tourism : a review and journal preferences
Leung, Xi Y.
;
Xue, Lan
;
Bai, Billy
- In:
International journal of contemporary hospitality management
27
(
2015
)
7
,
pp. 1556-1572
Persistent link: https://www.econbiz.de/10011476103
Saved in:
7
The evolution of marketing research
Morosan, Cristian
;
Bowen, John T.
;
Atwood, Morgan
- In:
International journal of contemporary hospitality management
26
(
2014
)
5
,
pp. 706-726
Persistent link: https://www.econbiz.de/10010395536
Saved in:
8
Pricing research in hospitality and tourism and marketing literature : a systematic review and research agenda
Han, Wenjia
;
Bai, Billy
- In:
International journal of contemporary hospitality management
34
(
2022
)
5
,
pp. 1717-1738
Persistent link: https://www.econbiz.de/10013412089
Saved in:
9
Customer preferences for staycation package attributes
King, Brian
;
Tang, Mei Fung Candy
;
Fan, Tina P.
- In:
International journal of contemporary hospitality management
36
(
2024
)
4
,
pp. 1327-1352
Persistent link: https://www.econbiz.de/10014483843
Saved in:
10
Customer perceptions of service quality in luxury hotels in New Delhi, India: an exploratory study
Mohsin, Asad
;
Lockyer, Tim
- In:
International journal of contemporary hospitality management
22
(
2010
)
2/3
,
pp. 160-173
Persistent link: https://www.econbiz.de/10003976102
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