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Small accommodation providers and UGC web sites : perceptions and practices
Hills, Joshua Rupert; Cairncross, Grant - In: International journal of contemporary hospitality management 23 (2011) 1, pp. 26-43
Persistent link: https://www.econbiz.de/10008992204
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Does the adoption of customer and competitior orientations make small hospitality businesses more entrepreneurial? : evidence from Kazakhstan
Seilov, Galimzhan Aidarkulovich - In: International journal of contemporary hospitality management 27 (2015) 1, pp. 71-86
Persistent link: https://www.econbiz.de/10010516527
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Customer relationship management for hotels in Hong Kong
Lo, Ada S.; Stalcup, Lawrence D.; Lee, Amy - In: International journal of contemporary hospitality management 22 (2010) 2/3, pp. 139-159
Persistent link: https://www.econbiz.de/10003976099
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Customer perceptions of service quality in luxury hotels in New Delhi, India: an exploratory study
Mohsin, Asad; Lockyer, Tim - In: International journal of contemporary hospitality management 22 (2010) 2/3, pp. 160-173
Persistent link: https://www.econbiz.de/10003976102
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What really brings them back? : the impact of tangible quality on affect and intention for casual dining restaurant patrons
Kincaid, Clark; Baloglu, Seyhmus; Mao, Zhenxing; … - In: International journal of contemporary hospitality management 22 (2010) 2/3, pp. 209-220
Persistent link: https://www.econbiz.de/10003976109
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Guests' perceptions on factors influencing customer loyalty : an analysis for UK hotels
Ramanathan, Usha; Ramanthan, Ramakrishnan - In: International journal of contemporary hospitality management 23 (2011) 1, pp. 7-25
Persistent link: https://www.econbiz.de/10008992205
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The visually impaired and consumption in restaurants
Faria, Marina Dias de; Silva, Jorge Ferreira da; … - In: International journal of contemporary hospitality management 24 (2012) 5, pp. 721-734
Persistent link: https://www.econbiz.de/10009568734
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Identifying the attributes of blue ocean strategies in hospitality
Yang, Jen-te - In: International journal of contemporary hospitality management 24 (2012) 5, pp. 701-720
Persistent link: https://www.econbiz.de/10009568737
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Customer-to-customer interaction (CCI) : a cross-cultural perspective
Nicholls, Richard - In: International journal of contemporary hospitality management 23 (2011) 2, pp. 209-223
Persistent link: https://www.econbiz.de/10009154087
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Comparing Chinese and American attitudes towards complaining
Ekiz, Erdogan H.; Au, Norman - In: International journal of contemporary hospitality management 23 (2011) 3, pp. 327-343
Persistent link: https://www.econbiz.de/10009157090