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Linking customer mistreatment to employees' helping behaviour : a self-efficacy perspective of autonomous and dependent helping

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Not all smiles are created equal : investigating the effects of display authenticity and service relationship on customer tipping behavior

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Sharing information now vs later : the effect of temporal contiguity cue and power on consumer response toward online reviews

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Platform-centric vs. multi-party service failure : an examination of consumers' negative word of mouth about sharing economy platforms

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How and when does leader humility promote followers' proactive customer service performance?

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Diversity and inclusion in hospitality and tourism : guest editorial

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Diversity and inclusion in hospitality and tourism : bridging the gap between employee and customer perspectives

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Special issue: diversity and inclusion in hospitality and tourism

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