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~isPartOf:"International journal of contemporary hospitality management"
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Customer satisfaction
141
Kundenzufriedenheit
141
Dienstleistungsqualität
108
Service quality
108
Consumer behaviour
85
Konsumentenverhalten
85
Hotel industry
84
Hotellerie
84
Hospital
82
Krankenhaus
82
Beziehungsmarketing
62
Relationship marketing
62
Gastgewerbe
51
Hospitality industry
51
Arbeitszufriedenheit
36
Job satisfaction
36
Hospitality
33
Gastronomie
31
Restaurant industry
31
Arbeitsverhalten
22
Work behaviour
22
Tourism industry
20
Tourismuswirtschaft
20
Corporate culture
19
Unternehmenskultur
19
Tourism
18
Emotion
17
Holiday behaviour
17
Tourism employees
17
Tourismus
17
Tourismusberufe
17
Urlaubsverhalten
17
Customer service
16
Kundenservice
16
Satisfaction
15
Viral marketing
15
Virales Marketing
15
Beschwerdemanagement
14
China
14
Complaint management
14
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248
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Han, Heesup
8
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Luu Trong Tuan
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Gip, Huy
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Lee, Jin-soo
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Madera, Juan M.
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Magnini, Vincent P.
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Oh, Haemoon
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Abbott, JéAnna Lanza
2
Alnawas, Ibrahim
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Bai, Billy
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Baker, Melissa A.
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Baum, Tom
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Bilgihan, Anil
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Buhalis, Dimitrios
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Jani, Dev
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Karatepe, Osman M.
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International journal of contemporary hospitality management
Rassegna economica : rivista internazionale di economia e territorio
826
Rivista di politica economica
787
International journal of hospitality management
647
Review of economic conditions in Italy
647
Journal of business research : JBR
499
Discussion paper series / IZA
495
Mondo economico : settimanale di economia, finanza, politica, cultura
479
L' Industria : rivista di economia e politica industriale : review of industrial economics and policy
468
Questioni di economia e finanza
453
NBER working paper series
449
SpringerLink / Bücher
448
Journal of retailing and consumer services
445
Rivista internazionale di scienze sociali
435
Giornale degli economisti e annali di economia
396
Economia e politica industriale
390
Rivista di economia agraria
386
Working paper / National Bureau of Economic Research, Inc.
380
Bancaria : mensile dell'Associazione Bancaria Italiana
348
Economia pubblica : the Italian journal of public economics and law
343
NBER Working Paper
343
Temi di discussione del Servizio Studi / Banca d'Italia
337
Journal of business ethics : JOBE
327
Rivista internazionale di scienze economiche e commerciali : RiSEC ; pubblicazione trimestrale
323
Working paper
309
IZA Discussion Paper
304
Economia & lavoro : revista quadrimestrale di politica economica, sociologia e relazioni industriali
287
Discussion paper / Centre for Economic Policy Research
284
Bank of Italy Occasional Paper
276
Health care management review : HCM review
271
IZA Discussion Papers
268
Il risparmio : review ; rivista trimestrale dell'ACRI - Associazione di Fondazioni e di Casse di Risparmio
264
Temi di discussione / Banca d'Italia
259
Rivista economica del Mezzogiorno : trimestrale della SVIMEZ, Associazione per lo Sviluppo dell'Industria nel Mezzogiorno
257
Tourism management : research, policies, practice
257
The service industries journal
238
Rivista italiana di economia, demografia e statistica : organo della Società Italiana di Economia, Demografia e Statistica
237
Applied economics
235
Realtà del mezzogiorno : mensile di politica economia e cultura
232
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
229
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ECONIS (ZBW)
252
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1
Incidence of workplace bullying among hospitality employees
Ariza-Montes, Antonio
;
Arjona-Fuentes, Juan M.
;
Law, …
- In:
International journal of contemporary hospitality management
29
(
2017
)
4
,
pp. 1116-1132
Persistent link: https://www.econbiz.de/10011707979
Saved in:
2
Evaluating the effect of multifactors on employee's innovative behavior in SMEs : mediating effects of thriving at work and organizational commitment
Nguyen Phuc Nguyen
;
McGuirk, Helen
- In:
International journal of contemporary hospitality management
34
(
2022
)
12
,
pp. 4458-4479
Persistent link: https://www.econbiz.de/10013455335
Saved in:
3
Measuring food and beverage service quality in spa hotels : a case study in Balıkesir, Turkey
Giritlioglu, Ibrahim
;
Jones, Eleri
;
Avcikurt, Cevdet
- In:
International journal of contemporary hospitality management
26
(
2014
)
2
,
pp. 183-204
Persistent link: https://www.econbiz.de/10010249697
Saved in:
4
Consumers' perspectives on service staff with disabilities in the hospitality industry
Kuo, Pei-Jou
;
Kalargyrou, Valentini
- In:
International journal of contemporary hospitality management
26
(
2014
)
2
,
pp. 164-182
Persistent link: https://www.econbiz.de/10010249700
Saved in:
5
Customer satisfaction and its measurement in hospitality enterprises : a revisit and update
Pizam, Abraham
;
Shapoval, Valeriya
;
Ellis, Taylor
- In:
International journal of contemporary hospitality management
28
(
2016
)
1
,
pp. 2-35
Persistent link: https://www.econbiz.de/10011435642
Saved in:
6
Contactless service in hospitality : bridging customer equity, experience, delight, satisfaction, and trust
Hao, Fei
;
Chon, Kaye
- In:
International journal of contemporary hospitality management
34
(
2022
)
1
,
pp. 113-134
Persistent link: https://www.econbiz.de/10012798183
Saved in:
7
Adult vocational decision, career satisfaction and future intention : insights from the hospitality industry
Zopiatis, Anastasios
;
Theocharous, Antonis L.
; …
- In:
International journal of contemporary hospitality management
28
(
2016
)
12
,
pp. 2696-2720
Persistent link: https://www.econbiz.de/10011610941
Saved in:
8
"Touch over tech" : a longitudinal examination of human touch along a travel journey
Lei, Soey Sut Ieng
;
Fong, Lawrence Hoc Nang
;
Ye, Shun
- In:
International journal of contemporary hospitality management
36
(
2024
)
3
,
pp. 927-945
Persistent link: https://www.econbiz.de/10014483799
Saved in:
9
Fun at workplace and intention to leave : role of work engagement and group cohesion
Jyoti, Jeevan
;
Dimple
- In:
International journal of contemporary hospitality management
34
(
2022
)
2
,
pp. 782-807
Persistent link: https://www.econbiz.de/10013164501
Saved in:
10
A review of employee innovative behavior in services
Li, Minglong
;
Hsu, Cathy H. C.
- In:
International journal of contemporary hospitality management
28
(
2016
)
12
,
pp. 2820-2841
Persistent link: https://www.econbiz.de/10011610992
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