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~isPartOf:"International journal of contemporary hospitality management"
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Service quality
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Dienstleistungsqualität
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Beziehungsmarketing
120
Consumer behaviour
120
Konsumentenverhalten
120
Relationship marketing
120
Customer satisfaction
111
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International journal of contemporary hospitality management
Información comercial española : ICE : revista de economía
1,370
Journal of business research : JBR
921
Papeles de economía española
888
Journal of retailing and consumer services
786
International journal of hospitality management
625
The service industries journal
500
Boletín de estudios económicos
482
Industrial marketing management : the international journal for industrial and high-tech firms
457
Revista de estudios agro-sociales
413
SpringerLink / Bücher
386
Economía industrial
380
Investigaciones económicas
357
Moneda y crédito : revista de economía
352
The journal of services marketing
344
Hacienda pública española : review of public economics
336
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
322
Discussion paper series / IZA
321
Tourism management : research, policies, practice
295
NBER working paper series
285
Applied economics
283
Working paper / National Bureau of Economic Research, Inc.
269
Revista de economía aplicada : publicación cuatrimestral
252
NBER Working Paper
242
Documentos de trabajo / Banco de España, Servicio de Estudios
239
Documento de trabajo / Fundación de las Cajas de Ahorros
224
Journal of travel and tourism marketing
219
The journal of business & industrial marketing
219
Journal of the Academy of Marketing Science
215
Discussion paper / Centre for Economic Policy Research
212
Cogent business & management
211
Journal of hospitality marketing & management
206
Journal of strategic marketing
204
Journal of Services Marketing
202
IZA Discussion Papers
197
Revista de historia económica
195
Services marketing quarterly
189
IZA Discussion Paper
188
Journal of air transport management
183
Auditing : a journal of practice & theory
179
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ECONIS (ZBW)
252
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1
Customer perceptions of service quality in luxury hotels in New Delhi, India: an exploratory study
Mohsin, Asad
;
Lockyer, Tim
- In:
International journal of contemporary hospitality management
22
(
2010
)
2/3
,
pp. 160-173
Persistent link: https://www.econbiz.de/10003976102
Saved in:
2
What really brings them back? : the impact of tangible quality on affect and intention for casual dining restaurant patrons
Kincaid, Clark
;
Baloglu, Seyhmus
;
Mao, Zhenxing
; …
- In:
International journal of contemporary hospitality management
22
(
2010
)
2/3
,
pp. 209-220
Persistent link: https://www.econbiz.de/10003976109
Saved in:
3
Guests' perceptions on factors influencing customer loyalty : an analysis for UK hotels
Ramanathan, Usha
;
Ramanthan, Ramakrishnan
- In:
International journal of contemporary hospitality management
23
(
2011
)
1
,
pp. 7-25
Persistent link: https://www.econbiz.de/10008992205
Saved in:
4
The visually impaired and consumption in restaurants
Faria, Marina Dias de
;
Silva, Jorge Ferreira da
; …
- In:
International journal of contemporary hospitality management
24
(
2012
)
5
,
pp. 721-734
Persistent link: https://www.econbiz.de/10009568734
Saved in:
5
Post-recovery customer relationships and customer partnerships in a restaurant setting
Kim, Taegoo
;
Yoo, Joanne Jung-eun
;
Lee, Gyehee
- In:
International journal of contemporary hospitality management
24
(
2012
)
3
,
pp. 381-401
Persistent link: https://www.econbiz.de/10009544820
Saved in:
6
New aspects of research to assess and manage critical incidents in service encounters : teleological actions, interactive interface and perceptual gaps
Padin, Carmen
;
Svensson, Göran
;
Otero-Neira, Carmen
; …
- In:
International journal of contemporary hospitality management
27
(
2015
)
1
,
pp. 27-51
Persistent link: https://www.econbiz.de/10010516547
Saved in:
7
The effects of luxury restaurant environments on diners' emotions and loyalty : incorporating diner expectations into an extended Mehrabian-Russell model
Chen, Annie Huiling
;
Peng, Norman
;
Hung, Kuang-peng
- In:
International journal of contemporary hospitality management
27
(
2015
)
2
,
pp. 236-260
Persistent link: https://www.econbiz.de/10011300093
Saved in:
8
What may lead you to recommend and revisit a hotel after a service failure instead of complaining?
Aguilar-Rojas, Oscar
;
Fandos-Herrera, Carmina
;
Flavián …
- In:
International journal of contemporary hospitality management
27
(
2015
)
2
,
pp. 214-235
Persistent link: https://www.econbiz.de/10011300096
Saved in:
9
Examine the cognitive and affective antecedents to service recovery satisfaction : a field study of delayed airline passengers
Wen, Biyan
;
Chi, Christina Geng-qing
- In:
International journal of contemporary hospitality management
25
(
2013
)
3
,
pp. 306-327
Persistent link: https://www.econbiz.de/10009730488
Saved in:
10
Service quality perceptions and customer loyalty in casinos
Prentice, Catherine
- In:
International journal of contemporary hospitality management
25
(
2013
)
1
,
pp. 49-64
Persistent link: https://www.econbiz.de/10009722507
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