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Customer perceptions of service quality in luxury hotels in New Delhi, India: an exploratory study
Mohsin, Asad; Lockyer, Tim - In: International journal of contemporary hospitality management 22 (2010) 2/3, pp. 160-173
Persistent link: https://www.econbiz.de/10003976102
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A conceptual framework of hotel experience and customer-based brand equity : some research questions and implications
Xu, Jing Bill; Chan, Andrew - In: International journal of contemporary hospitality management 22 (2010) 2/3, pp. 174-193
Persistent link: https://www.econbiz.de/10003976104
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What really brings them back? : the impact of tangible quality on affect and intention for casual dining restaurant patrons
Kincaid, Clark; Baloglu, Seyhmus; Mao, Zhenxing; … - In: International journal of contemporary hospitality management 22 (2010) 2/3, pp. 209-220
Persistent link: https://www.econbiz.de/10003976109
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Performance assessment using value-chain analysis in Mozambique
Sharma, Amit; Christie, Iain T. - In: International journal of contemporary hospitality management 22 (2010) 2/3, pp. 282-299
Persistent link: https://www.econbiz.de/10003976225
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How determinant attributes of service quality influence customer-perceived value : an empirical investigation of the Australian coffee outlet industry
Chen, Po-tsang; Hu, Hsin-hui - In: International journal of contemporary hospitality management 22 (2010) 4, pp. 535-551
Persistent link: https://www.econbiz.de/10008651306
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"One size doesn't fit all" : tourism and hospitality employees' response to internal brand management
King, Ceridwyn - In: International journal of contemporary hospitality management 22 (2010) 4, pp. 517-534
Persistent link: https://www.econbiz.de/10008651307
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Influence of leadership competency and organizational culture on responsiveness and performance of firms
Asree, Susita; Zain, Mohamed; Razalli, Mohd Rizal - In: International journal of contemporary hospitality management 22 (2010) 4, pp. 500-516
Persistent link: https://www.econbiz.de/10008651308
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ISO certification in the tour operator sector
Mak, Barry - In: International journal of contemporary hospitality management 23 (2011) 1, pp. 115-130
Persistent link: https://www.econbiz.de/10008992199
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Guests' perceptions on factors influencing customer loyalty : an analysis for UK hotels
Ramanathan, Usha; Ramanthan, Ramakrishnan - In: International journal of contemporary hospitality management 23 (2011) 1, pp. 7-25
Persistent link: https://www.econbiz.de/10008992205
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Understanding perceived casino service difference among casino players
Wong, IpKin Anthony; Fong, Hoi In Veronica; Liu, … - In: International journal of contemporary hospitality management 24 (2012) 5, pp. 753-773
Persistent link: https://www.econbiz.de/10009568730