Similar Search Results

The influences of collectivism in hospitality work settings

Magnini, Vincent P.; Hyun, Sunghyup Sean; Kim, Peter … - In: International journal of contemporary hospitality management 25 (2013) 6, pp. 844-864

Persistent link: https://www.econbiz.de/10010125923

Factors affecting Chinese people's intention to adopt the individual dining style

Huang, Jue; Chu, Jing; Zhao, Xialing - In: International journal of contemporary hospitality management 34 (2022) 12, pp. 4708-4728

Persistent link: https://www.econbiz.de/10013455352

Customer responses to integrity issues for travel services in China : a content analysis based on online complaints

Gong, Jin-Hong; Xie, Li-Shan; Peng, Jia-Min; Guan, Xin-Hua - In: International journal of contemporary hospitality management 27 (2015) 2, pp. 199-213

Persistent link: https://www.econbiz.de/10011300098

Examine the cognitive and affective antecedents to service recovery satisfaction : a field study of delayed airline passengers

Wen, Biyan; Chi, Christina Geng-qing - In: International journal of contemporary hospitality management 25 (2013) 3, pp. 306-327

Persistent link: https://www.econbiz.de/10009730488

Triggers and inhibitors of illegitimate customer complaining behavior : anecdotes from frontline employees in the hospitality industry

Huang, Zhuowei; Zhao, Chen; Miao, Li; Fu, Xiaoxiao - In: International journal of contemporary hospitality management 26 (2014) 4, pp. 544-571

Persistent link: https://www.econbiz.de/10010387391

Hospitality-based critical incidents : a cross-cultural comparison

Swanson, Scott R.; Huang, Yinghua; Wang, Baoheng - In: International journal of contemporary hospitality management 26 (2014) 1, pp. 50-68

Persistent link: https://www.econbiz.de/10010249721

The relationship between consumer complaining behavior and service recovery : an integrative review

Kim, Kyungmin; Wang, Chenya; Mattila, Anna S. - In: International journal of contemporary hospitality management 22 (2010) 7, pp. 975-991

Persistent link: https://www.econbiz.de/10008749350

The stress of anonymous online reviews: a conceptual model and research agenda

Bradley, Graham L.; Sparks, Beverley; Weber, Karin - In: International journal of contemporary hospitality management 27 (2015) 5, pp. 739-755

Persistent link: https://www.econbiz.de/10011405107

Does social class matter in recovering self-service technology failures?

Kim, Heewon; Jang, Soocheong - In: International journal of contemporary hospitality management 34 (2022) 3, pp. 1135-1153

Persistent link: https://www.econbiz.de/10013164531

Factors affecting memorability of service failures : a longitudinal analysis

Kim, Jong-Hyeong; Jang, Soocheong - In: International journal of contemporary hospitality management 28 (2016) 8, pp. 1676-1701

Persistent link: https://www.econbiz.de/10011613986

1
2
3
4
5
6
7
8
9
10
Next
Last