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~isPartOf:"International journal of contemporary hospitality management"
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Service quality
162
Dienstleistungsqualität
161
Customer satisfaction
90
Kundenzufriedenheit
90
Consumer behaviour
76
Konsumentenverhalten
76
Hotel industry
53
Hotellerie
53
Beziehungsmarketing
46
Relationship marketing
46
Gastronomie
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Restaurant industry
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Gastgewerbe
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Hospitality industry
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Hospital
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Krankenhaus
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Customer service
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Emotion
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Kundenservice
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Beschwerdemanagement
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Complaint management
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China
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Work behaviour
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Tourism industry
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Tourismusberufe
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Tourismuswirtschaft
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Arbeitszufriedenheit
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Holiday behaviour
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Job satisfaction
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Product quality
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Cobanoglu, Cihan
3
Fong, Lawrence Hoc Nang
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Jang, Soocheong
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Karatepe, Osman M.
3
Mao, Zhenxing
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Qu, Hailin
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Hua, Nan
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Hung, Kam
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Hyun, Sunghyup Sean
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Jeong, Miyoung
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Jiang, Yangyang
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Kim, Jong Min
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Ladhari, Riadh
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Luu Trong Tuan
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International journal of contemporary hospitality management
International journal of hospitality management
405
Journal of retailing and consumer services
334
The service industries journal
293
Journal of business research : JBR
255
NBER working paper series
255
Working paper / National Bureau of Economic Research, Inc.
237
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
225
NBER Working Paper
213
The journal of services marketing
210
Discussion paper series / IZA
193
Auditing : a journal of practice & theory
173
Policy research working paper : WPS
173
IZA Discussion Paper
156
World development : the multi-disciplinary international journal devoted to the study and promotion of world development
141
Services marketing quarterly
140
Journal of hospitality marketing & management
139
Journal of air transport management
137
Tourism management : research, policies, practice
137
Journal of travel and tourism marketing
129
The TQM journal : the international review of organizational improvement
128
World Bank E-Library Archive
127
World Bank Policy Research Working Paper
123
Health care management review : HCM review
117
International journal of quality & reliability management
113
International journal of quality and service sciences
113
Service business
110
International journal of productivity and quality management : IJPQM
108
Cogent business & management
104
International journal of services and operations management
103
Journal of service research : JSR
103
ILO Working Papers
96
Economics of education review
94
Journal of service management
94
The accounting review : a publication of the American Accounting Association
94
Total quality management & business excellence
93
Quality management journal : QMJ
92
Journal of health economics
91
China economic review : an international journal
87
The journal of development studies : JDS
84
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ECONIS (ZBW)
165
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1
Assessing the impact of pubs on community cohesion and wellbeing in the English countryside : a longitudinal study
Cabras, Ignazio
;
Mount, Matthew P.
- In:
International journal of contemporary hospitality management
29
(
2017
)
1
,
pp. 489-506
Persistent link: https://www.econbiz.de/10011611278
Saved in:
2
Social entrepreneurs : innovating rural tourism through the activism of service science
Peng, Kang-Lin
;
Lin, Pearl M. C.
- In:
International journal of contemporary hospitality management
28
(
2016
)
6
,
pp. 1225-1244
Persistent link: https://www.econbiz.de/10011589759
Saved in:
3
Social networks, network interaction and resilience of B&Bs in rural China
Wang, Yi
;
Jiang, Yangyang
;
Geng, Baojiang
;
Yan, Ziqi
; …
- In:
International journal of contemporary hospitality management
36
(
2024
)
2
,
pp. 400-421
Persistent link: https://www.econbiz.de/10014483517
Saved in:
4
Customer satisfaction and its measurement in hospitality enterprises : a revisit and update
Pizam, Abraham
;
Shapoval, Valeriya
;
Ellis, Taylor
- In:
International journal of contemporary hospitality management
28
(
2016
)
1
,
pp. 2-35
Persistent link: https://www.econbiz.de/10011435642
Saved in:
5
Do service providers adopting market segmentation need cooperation with third parties? : an application to hotels
Du, Fei
;
Yang, Feng
;
Liang, Liang
;
Yang, Mingming
- In:
International journal of contemporary hospitality management
28
(
2016
)
1
,
pp. 136-155
Persistent link: https://www.econbiz.de/10011435716
Saved in:
6
Understanding the normative expectations of customers toward Buddhism-themed hotels : a revisit of service quality
Hung, Kam
;
Wang, Sha
;
Tang, Chaohua
- In:
International journal of contemporary hospitality management
27
(
2015
)
7
,
pp. 1409-1441
Persistent link: https://www.econbiz.de/10011473834
Saved in:
7
The role of servicescape and image perceptions of customers on behavioral intentions in the hotel industry
Durna, Ufuk
;
Dedeoğlu, Bekir Bora
;
Balikçioglu, Sevgi
- In:
International journal of contemporary hospitality management
27
(
2015
)
7
,
pp. 1728-1748
Persistent link: https://www.econbiz.de/10011477056
Saved in:
8
Why do we buy luxury experiences? : measuring value perceptions of luxury hospitality services
Yang, Wan
;
Mattila, Anna S.
- In:
International journal of contemporary hospitality management
28
(
2016
)
9
,
pp. 1848-1867
Persistent link: https://www.econbiz.de/10011624179
Saved in:
9
The impact of abusive supervision on service employees' proactive customer service performance in the hotel industry
Lyu, Yijing
;
Zhou, Xing
;
Li, Weiwen
;
Wan, Junbao
;
Zhang, Jie
- In:
International journal of contemporary hospitality management
28
(
2016
)
9
,
pp. 1992-2012
Persistent link: https://www.econbiz.de/10011624205
Saved in:
10
Service quality and brand loyalty : the mediation effect of brand passion, brand affection and self-brand connection
Hemsley-Brown, Jane
;
Alnawas, Ibrahim
- In:
International journal of contemporary hospitality management
28
(
2016
)
12
,
pp. 2771-2794
Persistent link: https://www.econbiz.de/10011610968
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