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~isPartOf:"International journal of contemporary hospitality management"
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Beschwerdemanagement
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Dienstleistungsqualität
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Kundenzufriedenheit
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International journal of contemporary hospitality management
IZA Discussion Papers
382
Discussion paper series / IZA
262
IZA Discussion Paper
233
MPRA Paper
213
CESifo Working Paper
184
NBER Working Papers
143
CESifo working papers
137
CESifo Working Paper Series
119
CEPR Discussion Papers
92
Journal of business research : JBR
72
Working Paper
61
International journal of hospitality management
55
Working paper
49
Preprints of the Max Planck Institute for Research on Collective Goods
48
Journal of retailing and consumer services
43
The journal of services marketing
43
NBER working paper series
39
Texto para Discussão
38
AGDI Working Paper
37
AGDI working paper
37
Texto para discussão / Instituto de Pesquisa Econômica Aplicada
36
Journal of hospitality marketing & management
31
Journal of service research : JSR
31
ZEW Discussion Papers
31
Documento CEDE
30
The service industries journal
27
CREMA Working Paper
26
CREMA Working Paper Series
26
Discussion Papers in Economics
25
Journal of Institutional and Theoretical Economics (JITE)
25
Discussion Papers
24
Working Paper Series of the Max Planck Institute for Research on Collective Goods
23
International Review of Law and Economics
22
American Economic Review
21
Economics Papers from University Paris Dauphine
21
Journal of Economic Behavior & Organization
21
Nota di Lavoro
21
Working papers / Department of Economics, University of Connecticut
21
IDB Working Paper Series
20
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ECONIS (ZBW)
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1
Perceived organizational support, career satisfaction, and performance outcomes : a study of hotel employees in Cameroon
Karatepe, Osman M.
- In:
International journal of contemporary hospitality management
24
(
2012
)
5
,
pp. 735-752
Persistent link: https://www.econbiz.de/10009568731
Saved in:
2
Comparing Chinese and American attitudes towards complaining
Ekiz, Erdogan H.
;
Au, Norman
- In:
International journal of contemporary hospitality management
23
(
2011
)
3
,
pp. 327-343
Persistent link: https://www.econbiz.de/10009157090
Saved in:
3
Post-recovery customer relationships and customer partnerships in a restaurant setting
Kim, Taegoo
;
Yoo, Joanne Jung-eun
;
Lee, Gyehee
- In:
International journal of contemporary hospitality management
24
(
2012
)
3
,
pp. 381-401
Persistent link: https://www.econbiz.de/10009544820
Saved in:
4
The voice of touristis with mobility disabilities : insights from online customer complaint websites
Kim, Song Ee
;
Lehto, Xinran Y.
- In:
International journal of contemporary hospitality management
24
(
2012
)
3
,
pp. 451-476
Persistent link: https://www.econbiz.de/10009545478
Saved in:
5
New aspects of research to assess and manage critical incidents in service encounters : teleological actions, interactive interface and perceptual gaps
Padin, Carmen
;
Svensson, Göran
;
Otero-Neira, Carmen
; …
- In:
International journal of contemporary hospitality management
27
(
2015
)
1
,
pp. 27-51
Persistent link: https://www.econbiz.de/10010516547
Saved in:
6
What may lead you to recommend and revisit a hotel after a service failure instead of complaining?
Aguilar-Rojas, Oscar
;
Fandos-Herrera, Carmina
;
Flavián …
- In:
International journal of contemporary hospitality management
27
(
2015
)
2
,
pp. 214-235
Persistent link: https://www.econbiz.de/10011300096
Saved in:
7
Customer responses to integrity issues for travel services in China : a content analysis based on online complaints
Gong, Jin-Hong
;
Xie, Li-Shan
;
Peng, Jia-Min
;
Guan, Xin-Hua
- In:
International journal of contemporary hospitality management
27
(
2015
)
2
,
pp. 199-213
Persistent link: https://www.econbiz.de/10011300098
Saved in:
8
Examine the cognitive and affective antecedents to service recovery satisfaction : a field study of delayed airline passengers
Wen, Biyan
;
Chi, Christina Geng-qing
- In:
International journal of contemporary hospitality management
25
(
2013
)
3
,
pp. 306-327
Persistent link: https://www.econbiz.de/10009730488
Saved in:
9
Triggers and inhibitors of illegitimate customer complaining behavior : anecdotes from frontline employees in the hospitality industry
Huang, Zhuowei
;
Zhao, Chen
;
Miao, Li
;
Fu, Xiaoxiao
- In:
International journal of contemporary hospitality management
26
(
2014
)
4
,
pp. 544-571
Persistent link: https://www.econbiz.de/10010387391
Saved in:
10
Hospitality-based critical incidents : a cross-cultural comparison
Swanson, Scott R.
;
Huang, Yinghua
;
Wang, Baoheng
- In:
International journal of contemporary hospitality management
26
(
2014
)
1
,
pp. 50-68
Persistent link: https://www.econbiz.de/10010249721
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