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"Do your internal branding efforts measure up?" : consumers' response to brand supporting behaviors of hospitality employees
Erkmen, Ezgi; Hancer, Murat - In: International journal of contemporary hospitality management 27 (2015) 5, pp. 878-895
Persistent link: https://www.econbiz.de/10011408127
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Stakeholder management in the Chinese hotel industry : the antecedents and impacts
Lo, Yin-hsi - In: International journal of contemporary hospitality management 25 (2013) 4, pp. 470-490
Persistent link: https://www.econbiz.de/10009761415
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Work engagement and turnover intentions : correlates and customer orientation as a moderator
Babakus, Emin; Yavas, Ugur; Karatepe, Osman M. - In: International journal of contemporary hospitality management 29 (2017) 6, pp. 1580-1598
Persistent link: https://www.econbiz.de/10011732188
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Hospitality-based critical incidents : a cross-cultural comparison
Swanson, Scott R.; Huang, Yinghua; Wang, Baoheng - In: International journal of contemporary hospitality management 26 (2014) 1, pp. 50-68
Persistent link: https://www.econbiz.de/10010249721
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Customer relationship management for hotels in Hong Kong
Lo, Ada S.; Stalcup, Lawrence D.; Lee, Amy - In: International journal of contemporary hospitality management 22 (2010) 2/3, pp. 139-159
Persistent link: https://www.econbiz.de/10003976099
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Customer perceptions of service quality in luxury hotels in New Delhi, India: an exploratory study
Mohsin, Asad; Lockyer, Tim - In: International journal of contemporary hospitality management 22 (2010) 2/3, pp. 160-173
Persistent link: https://www.econbiz.de/10003976102
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Small accommodation providers and UGC web sites : perceptions and practices
Hills, Joshua Rupert; Cairncross, Grant - In: International journal of contemporary hospitality management 23 (2011) 1, pp. 26-43
Persistent link: https://www.econbiz.de/10008992204
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Guests' perceptions on factors influencing customer loyalty : an analysis for UK hotels
Ramanathan, Usha; Ramanthan, Ramakrishnan - In: International journal of contemporary hospitality management 23 (2011) 1, pp. 7-25
Persistent link: https://www.econbiz.de/10008992205
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Identifying the attributes of blue ocean strategies in hospitality
Yang, Jen-te - In: International journal of contemporary hospitality management 24 (2012) 5, pp. 701-720
Persistent link: https://www.econbiz.de/10009568737
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Comparing Chinese and American attitudes towards complaining
Ekiz, Erdogan H.; Au, Norman - In: International journal of contemporary hospitality management 23 (2011) 3, pp. 327-343
Persistent link: https://www.econbiz.de/10009157090