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~isPartOf:"International journal of contemporary hospitality management"
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Consumer behaviour
261
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261
Service quality
162
Dienstleistungsqualität
161
Customer satisfaction
115
Kundenzufriedenheit
115
Hotel industry
103
Hotellerie
103
Beziehungsmarketing
88
Gastronomie
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Relationship marketing
88
Restaurant industry
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Han, Heesup
12
Jang, Soocheong
10
Bilgihan, Anil
5
Fong, Lawrence Hoc Nang
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Jeong, Miyoung
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Sparks, Beverley
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DiPietro, Robin B.
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Parsa, H. G.
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Denizci Guillet, Basak
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Hua, Nan
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Huang, Songshan
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Hwang, Johye
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Karatepe, Osman M.
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International journal of contemporary hospitality management
Journal of business research : JBR
2,157
Journal of retailing and consumer services
2,045
NBER working paper series
974
International journal of hospitality management
942
Working paper / National Bureau of Economic Research, Inc.
870
International journal of consumer studies
783
NBER Working Paper
774
Journal of air transport management
736
Psychology & marketing
682
Journal of consumer research : JCR ; an interdisciplinary bimonthly
596
Ecological economics : the transdisciplinary journal of the International Society for Ecological Economics
568
Management science : journal of the Institute for Operations Research and the Management Sciences
468
Tourism management : research, policies, practice
459
The service industries journal
442
SpringerLink / Bücher
439
Asia Pacific journal of marketing and logistics
424
European Journal of Marketing
414
The journal of product & brand management
403
Journal of travel and tourism marketing
389
Journal of marketing research : JMR
382
Journal of Consumer Marketing
381
European journal of marketing : EJM
370
The journal of services marketing
365
Cogent business & management
364
The journal of brand management : an international journal
360
Journal of consumer psychology : JCP : the official journal of the Society for Consumer Psychology
344
Discussion paper series / IZA
342
Discussion paper / Centre for Economic Policy Research
339
Journal of marketing management : MM
335
Journal of retailing
335
American journal of agricultural economics
330
Journal of international consumer marketing
330
Marketing letters : a journal of research in marketing
328
CESifo working papers
325
Working paper
323
Journal of marketing
322
Journal of the Academy of Marketing Science
322
Economics letters
317
Applied economics
315
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ECONIS (ZBW)
354
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1
Quality of physical surroundings and service encounters, airfare, trust and intention during the flight : age-group difference (young, middle-aged, and mature)
Han, Heesup
;
Hwang, Jinsoo
- In:
International journal of contemporary hospitality management
27
(
2015
)
4
,
pp. 585-607
Persistent link: https://www.econbiz.de/10011326581
Saved in:
2
Examine the cognitive and affective antecedents to service recovery satisfaction : a field study of delayed
airline
passengers
Wen, Biyan
;
Chi, Christina Geng-qing
- In:
International journal of contemporary hospitality management
25
(
2013
)
3
,
pp. 306-327
Persistent link: https://www.econbiz.de/10009730488
Saved in:
3
"Going the extra mile" : an integrative model of customer delight
Kim, Soyeon
;
Kim, Mi Ran
;
Choi, Laee
- In:
International journal of contemporary hospitality management
36
(
2024
)
4
,
pp. 1193-1212
Persistent link: https://www.econbiz.de/10014483819
Saved in:
4
The effects of restaurant quality attributes on consumer behavioral intentions
Bujisic, Milos
;
Hutchinson, Joe
;
Parsa, H. G.
- In:
International journal of contemporary hospitality management
26
(
2014
)
8
,
pp. 1270-1291
Persistent link: https://www.econbiz.de/10010467913
Saved in:
5
Promote the price promotion : the effects of price promotions on customer evaluations in coffee chain stores
Huang, Hui-chun
;
Chang, Ya-ting
;
Yeh, Che-yi
;
Liao, …
- In:
International journal of contemporary hospitality management
26
(
2014
)
7
,
pp. 1065-1082
Persistent link: https://www.econbiz.de/10010426077
Saved in:
6
Changes in the effect of credence cues on restaurant delivery service under different health risks
Kim, Jewoo
;
Kim, Jaewook
;
Wang, Yiqi
- In:
International journal of contemporary hospitality management
34
(
2022
)
2
,
pp. 737-758
Persistent link: https://www.econbiz.de/10013164497
Saved in:
7
Cue congruence effects of attribute performance and hosts' service quality attributes on room sales on peer-to-peer accommodation platforms
Chen, Dongzhi
;
Bi, Jian-Wu
- In:
International journal of contemporary hospitality management
34
(
2022
)
10
,
pp. 3634-3654
Persistent link: https://www.econbiz.de/10013412934
Saved in:
8
How does quality of mobile food delivery services influence customer loyalty? : Gronroos’s service quality perspective
Diep Ngoc Su
;
Duy Quy Nguyen-Phuoc
;
Tien Hanh Duong
;
My …
- In:
International journal of contemporary hospitality management
34
(
2022
)
11
,
pp. 4178-4205
Persistent link: https://www.econbiz.de/10013413352
Saved in:
9
Exploring dynamic effects on classifying service quality attributes under the impacts of COVID-19 with evidence from online reviews
Nie, Ru-xin
;
Chin, Kwai Sang
;
Tian, Zhang-peng
;
Wang, …
- In:
International journal of contemporary hospitality management
35
(
2023
)
1
,
pp. 159-185
Persistent link: https://www.econbiz.de/10013546039
Saved in:
10
New aspects of research to assess and manage critical incidents in service encounters : teleological actions, interactive interface and perceptual gaps
Padin, Carmen
;
Svensson, Göran
;
Otero-Neira, Carmen
; …
- In:
International journal of contemporary hospitality management
27
(
2015
)
1
,
pp. 27-51
Persistent link: https://www.econbiz.de/10010516547
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