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Analyzing conversion rates in online hotel booking : the role of customer reviews, recommendations and rank order in search listings
Cezar, Asunur; Öğüt, Hulisi - In: International journal of contemporary hospitality management 28 (2016) 2, pp. 286-304
Persistent link: https://www.econbiz.de/10011459807
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Roles of negative emotions in customers' perceived helpfulness of hotel reviews on a user-generated review website : a text mining approach
Lee, Minwoo; Jeong, Miyoung; Lee, Jongseo - In: International journal of contemporary hospitality management 29 (2017) 2, pp. 762-783
Persistent link: https://www.econbiz.de/10011687726
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The influence of online reviews to online hotels booking intentions
Zhao, Xinyuan; Wang, Liang; Guo, Xiao; Law, Chun Hung … - In: International journal of contemporary hospitality management 27 (2015) 6, pp. 1343-1364
Persistent link: https://www.econbiz.de/10011403403
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Impact of the length of stay at hotels on online reviews
Kim, Jong Min; Han, Jeongsoo - In: International journal of contemporary hospitality management 34 (2022) 4, pp. 1249-1269
Persistent link: https://www.econbiz.de/10013164586
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Classifying travellers' requirements from online reviews : an improved Kano model
Zhao, Meng; Liu, Mengjiao; Xu, Chang; Zhang, Chenxi - In: International journal of contemporary hospitality management 36 (2024) 1, pp. 91-112
Persistent link: https://www.econbiz.de/10014483116
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How online search behavior is influenced user-generated content on review websites and hotel interactive websites
Herrero, Ángel; San Martín, Héctor; Hernández, José M. - In: International journal of contemporary hospitality management 27 (2015) 7, pp. 1573-1597
Persistent link: https://www.econbiz.de/10011476110
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Effects of managerial response on consumer eWOM and hotel performance : evidence from TripAdvisor
Xie, Karen L.; Zhang, Zili; Zhang, Ziqiong; Singh, Amrik; … - In: International journal of contemporary hospitality management 28 (2016) 9, pp. 2013-2034
Persistent link: https://www.econbiz.de/10011624247
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Factors contributing to the helpfulness of online hotel reviews : does manager response play a role?
Kwok, Linchi; Xie, Karen L. - In: International journal of contemporary hospitality management 28 (2016) 10, pp. 2156-2177
Persistent link: https://www.econbiz.de/10011567199
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Daily online review sentiment and hotel performance
Nicolau, Juan Luis; Xiang, Zheng; Wang, Dan - In: International journal of contemporary hospitality management 36 (2024) 3, pp. 790-811
Persistent link: https://www.econbiz.de/10014483773
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The impact of information security breach on hotel guest perception of service quality, satisfaction, revisit intentions and word-of-mouth
Berezina, Katerina; Cobanoglu, Cihan; Miller, Brian L.; … - In: International journal of contemporary hospitality management 24 (2012) 7, pp. 991-1010
Persistent link: https://www.econbiz.de/10009666529