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Exploring backpackers' perceptions of the hostel service quality
Brochado, Ana; Rita, Paulo; Gameiro, Carlos - In: International journal of contemporary hospitality management 27 (2015) 8, pp. 1839-1855
Persistent link: https://www.econbiz.de/10011447534
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The moderating role of mobile promotion during current and subsequent purchasing occasions : the case of restaurant delivery services
Pan, Huifeng; Ha, Hong Youl - In: International journal of contemporary hospitality management 34 (2022) 2, pp. 601-622
Persistent link: https://www.econbiz.de/10013164481
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Exploring dynamic effects on classifying service quality attributes under the impacts of COVID-19 with evidence from online reviews
Nie, Ru-xin; Chin, Kwai Sang; Tian, Zhang-peng; Wang, … - In: International journal of contemporary hospitality management 35 (2023) 1, pp. 159-185
Persistent link: https://www.econbiz.de/10013546039
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Service quality of online food delivery mobile application : an examination of the spillover effects of mobile app satisfaction
Lin, Pearl Ming Chu; Au, Wai Ching; Baum, Tom - In: International journal of contemporary hospitality management 36 (2024) 3, pp. 906-926
Persistent link: https://www.econbiz.de/10014483798
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Differences in service quality perceptions of stakeholders in the hotel industry
Dedeoğlu, Bekir Bora; Demirer, Halil - In: International journal of contemporary hospitality management 27 (2015) 1, pp. 130-146
Persistent link: https://www.econbiz.de/10010516494
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Classifying travellers' requirements from online reviews : an improved Kano model
Zhao, Meng; Liu, Mengjiao; Xu, Chang; Zhang, Chenxi - In: International journal of contemporary hospitality management 36 (2024) 1, pp. 91-112
Persistent link: https://www.econbiz.de/10014483116
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Customers' perceptions of hotel AI-enabled voice assistants : does brand matter?
Cai, Ruiying; Cain, Lisa Nicole; Jeon, Hyeongjin - In: International journal of contemporary hospitality management 34 (2022) 8, pp. 2807-2831
Persistent link: https://www.econbiz.de/10013412817
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What have hosts overlooked for improving stay experience in accommodation-sharing? : empirical evidence from Airbnb customer reviews
Lee, Carmen Kar Hang; Tse, Ying Kei; Zhang, Minhao; … - In: International journal of contemporary hospitality management 35 (2023) 2, pp. 765-784
Persistent link: https://www.econbiz.de/10013546079
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Customers' perceived website service quality and its effects on e-loyalty
Jeon, Myunghee Mindy; Jeong, Miyoung - In: International journal of contemporary hospitality management 29 (2017) 1, pp. 438-457
Persistent link: https://www.econbiz.de/10011611261
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Re-examining perceived usefulness and ease of use in online booking : the case of Hong Kong online users
Kucukusta, Deniz; Law, Chun Hung Roberts; Besbes, Alia; … - In: International journal of contemporary hospitality management 27 (2015) 2, pp. 185-198
Persistent link: https://www.econbiz.de/10011300099