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~isPartOf:"International journal of contemporary hospitality management"
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Service quality
162
Dienstleistungsqualität
161
Customer satisfaction
90
Kundenzufriedenheit
90
Consumer behaviour
77
Konsumentenverhalten
77
Hotel industry
53
Hotellerie
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Krankenhaus
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Emotion
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Beschwerdemanagement
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China
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Holiday behaviour
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Product quality
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Cobanoglu, Cihan
3
Fong, Lawrence Hoc Nang
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Hua, Nan
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Jang, Soocheong
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Karatepe, Osman M.
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Mao, Zhenxing
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Qu, Hailin
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Gursoy, Dogan
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Han, Su-Jin
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Hung, Kam
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Hyun, Sunghyup Sean
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Jeong, Miyoung
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Kim, Jong Min
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Luu Trong Tuan
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Magnini, Vincent P.
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International journal of contemporary hospitality management
Bulletin of Indonesian economic studies
705
International journal of hospitality management
443
Economics and finance in Indonesia : EFI
363
Journal of retailing and consumer services
360
International Journal of Energy Economics and Policy : IJEEP
306
The service industries journal
298
NBER working paper series
285
Working paper / National Bureau of Economic Research, Inc.
277
Journal of business research : JBR
264
NBER Working Paper
249
Cogent business & management
238
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
225
The journal of services marketing
212
World Bank E-Library Archive
207
Journal of payments strategy & systems
202
Policy research working paper : WPS
194
Journal of Asian finance, economics and business : JAFEB
184
International journal of economics and financial issues : IJEFI
175
Auditing : a journal of practice & theory
174
World development : the multi-disciplinary international journal devoted to the study and promotion of world development
148
Discussion paper series / IZA
142
Services marketing quarterly
142
Journal of hospitality marketing & management
141
Prisma <Jakarta> : Indonesian journal of social and economic affairs
139
Journal of air transport management
137
The TQM journal : the international review of organizational improvement
133
Journal of Services Marketing
130
Tourism management : research, policies, practice
126
International journal of productivity and quality management : IJPQM
124
Journal of travel and tourism marketing
123
International journal of quality and service sciences
122
International journal of quality & reliability management
116
European research studies
115
Service business
110
Health care management review : HCM review
106
Finance research letters
105
International journal of services and operations management
105
Journal of service research : JSR
103
Working papers in trade and development
100
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ECONIS (ZBW)
163
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163
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1
Understanding the mobile payment technology acceptance based on valence theory : a case of restaurant transactions
Ozturk, Ahmet Bulent
;
Bilgihan, Anil
;
Salehi-Esfahani, Saba
- In:
International journal of contemporary hospitality management
29
(
2017
)
8
,
pp. 2027-2049
Persistent link: https://www.econbiz.de/10011783509
Saved in:
2
Customer perceptions of service quality in luxury hotels in New Delhi, India: an exploratory study
Mohsin, Asad
;
Lockyer, Tim
- In:
International journal of contemporary hospitality management
22
(
2010
)
2/3
,
pp. 160-173
Persistent link: https://www.econbiz.de/10003976102
Saved in:
3
A conceptual framework of hotel experience and customer-based brand equity : some research questions and implications
Xu, Jing Bill
;
Chan, Andrew
- In:
International journal of contemporary hospitality management
22
(
2010
)
2/3
,
pp. 174-193
Persistent link: https://www.econbiz.de/10003976104
Saved in:
4
What really brings them back? : the impact of tangible quality on affect and intention for casual dining restaurant patrons
Kincaid, Clark
;
Baloglu, Seyhmus
;
Mao, Zhenxing
; …
- In:
International journal of contemporary hospitality management
22
(
2010
)
2/3
,
pp. 209-220
Persistent link: https://www.econbiz.de/10003976109
Saved in:
5
Performance assessment using value-chain analysis in Mozambique
Sharma, Amit
;
Christie, Iain T.
- In:
International journal of contemporary hospitality management
22
(
2010
)
2/3
,
pp. 282-299
Persistent link: https://www.econbiz.de/10003976225
Saved in:
6
How determinant attributes of service quality influence customer-perceived value : an empirical investigation of the Australian coffee outlet industry
Chen, Po-tsang
;
Hu, Hsin-hui
- In:
International journal of contemporary hospitality management
22
(
2010
)
4
,
pp. 535-551
Persistent link: https://www.econbiz.de/10008651306
Saved in:
7
"One size doesn't fit all" : tourism and hospitality employees' response to internal brand management
King, Ceridwyn
- In:
International journal of contemporary hospitality management
22
(
2010
)
4
,
pp. 517-534
Persistent link: https://www.econbiz.de/10008651307
Saved in:
8
Influence of leadership competency and organizational culture on responsiveness and performance of firms
Asree, Susita
;
Zain, Mohamed
;
Razalli, Mohd Rizal
- In:
International journal of contemporary hospitality management
22
(
2010
)
4
,
pp. 500-516
Persistent link: https://www.econbiz.de/10008651308
Saved in:
9
ISO certification in the tour operator sector
Mak, Barry
- In:
International journal of contemporary hospitality management
23
(
2011
)
1
,
pp. 115-130
Persistent link: https://www.econbiz.de/10008992199
Saved in:
10
Guests' perceptions on factors influencing customer loyalty : an analysis for UK hotels
Ramanathan, Usha
;
Ramanthan, Ramakrishnan
- In:
International journal of contemporary hospitality management
23
(
2011
)
1
,
pp. 7-25
Persistent link: https://www.econbiz.de/10008992205
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