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Understanding perceived casino service difference among casino players

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Desired privacy and the impact of crowding on customer emotions and approach-avoidance responses : waiting in a virtual reality restaurant

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Customer responses to integrity issues for travel services in China : a content analysis based on online complaints

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Quality of physical surroundings and service encounters, airfare, trust and intention during the flight : age-group difference (young, middle-aged, and mature)

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Does the importance of hotel attributes differ for senior tourists? : a comparison of three markets

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Triggers and inhibitors of illegitimate customer complaining behavior : anecdotes from frontline employees in the hospitality industry

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Investigating the wellness tourism factors in hot spring hotel customer service

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