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~isPartOf:"International journal of contemporary hospitality management"
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The service encounter
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Arbeitsverhalten
87
Work behaviour
87
Hotel industry
60
Hotellerie
60
Arbeitszufriedenheit
50
Job satisfaction
50
Emotion
49
Tourism employees
41
Tourismusberufe
41
Leistungsmotivation
36
Work motivation
36
Dienstleistungsqualität
35
Service quality
35
Consumer behaviour
32
Konsumentenverhalten
32
Employee retention
29
Mitarbeiterbindung
29
Arbeitskräfte
27
Workforce
27
Customer satisfaction
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Führungsstil
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Gastronomie
20
Kundenzufriedenheit
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Leadership style
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Organizational behaviour
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Restaurant industry
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Verhalten in Organisationen
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Gastgewerbe
19
Hospitality industry
19
Arbeitsleistung
17
Beziehungsmarketing
17
Job performance
17
Relationship marketing
17
Hospital
16
Krankenhaus
16
Stress
16
Work stress
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Human Resource Management
14
Personalmanagement
14
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14
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Karatepe, Osman M.
14
Han, Heesup
6
Kim, Min-Seong
4
Fong, Lawrence Hoc Nang
3
Lan, Junbang
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Lyu, Yijing
3
Wang, Xingyu
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Wong, IpKin Anthony
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Ye, Yijiao
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Ampofo, Emmanuel Twumasi
2
Bouzari, Mona
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Cho, Seonghee
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Guchait, Priyanko
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Hanks, Lydia
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Hwang, Jinsoo
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Hyun, Sunghyup Sean
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Jani, Dev
2
Jeong, Miyoung
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Jolly, Phillip M.
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Jung, Hyo Sun
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Kim, Ho-Seok
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Kim, Soon-Ho
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Kim, Taegoo
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Kim, Wansoo
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Kim, Woo Gon
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Lee, Minwoo
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Li, Minglong
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Li, Yaoqi
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Liu, Qing
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Luu Trong Tuan
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Magnini, Vincent P.
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Shi, Xiaolin
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Yuan, Bocong
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Zhu, Hong
2
Abbas, Nida
1
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International journal of contemporary hospitality management
Journal of business research : JBR
414
International journal of hospitality management
412
Journal of business ethics : JOBE
389
Journal of vocational behavior
235
The international journal of human resource management
226
Journal of business and psychology
225
Journal of managerial psychology
216
Journal of retailing and consumer services
213
Discussion paper series / IZA
204
Leadership & organization development journal
184
Journal of organizational behavior : OB ; the internat. journal of industrial, occupational and organizational psychology and behavior
178
International journal of human resource management
160
Academy of Management journal : AMJ
158
Organizational behavior and human decision processes : a journal of fundamental research and theory in applied psychology
155
Tourism management : research, policies, practice
152
The leadership quarterly : LQ ; an international journal of political, social and behavioral science
141
Cogent business & management
130
SpringerLink / Bücher
115
Journal of management : JOM
109
Journal of management & organization : JMO
108
Human performance
105
Personnel review : a professional journal reporting new developments in research, theory and practice of personel management
103
Human relations
100
Journal of economic behavior & organization : JEBO
98
Personnel review
98
Psychology & marketing
98
The service industries journal
98
Administrative Sciences : open access journal
92
CESifo working papers
92
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
92
Management research review
92
International journal of organizational analysis
91
Pakistan journal of commerce and social sciences
91
IZA Discussion Paper
90
Group & organization management : an international journal
89
Journal of hospitality marketing & management
89
Employee relations
88
International journal of manpower
88
Journal of business ethics : JBE
88
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ECONIS (ZBW)
149
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149
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date (oldest first)
1
Workplace incivility and its effect upon restaurant frontline service employee emotions and service performance
Cho, Meehee
;
Bonn, Mark Andrew
;
Han, Su-Jin
;
Lee, Kyung Hee
- In:
International journal of contemporary hospitality management
28
(
2016
)
12
,
pp. 2888-2912
Persistent link: https://www.econbiz.de/10011611032
Saved in:
2
Person - environment fit and its effects on employees' emotions and self-rated/supervisor-rated performances : the case of employees in luxury hotel restaurants
Lee, Yong-Ki
;
Kim, Soon-Ho
;
Kim, Min-Seong
;
Kim, Ho-Seok
- In:
International journal of contemporary hospitality management
29
(
2017
)
5
,
pp. 1447-1467
Persistent link: https://www.econbiz.de/10011732152
Saved in:
3
How does customer cooperation affect employees' prosocial service behavior in upscale Chinese hotels? : an affective social exchange perspective
Wang, Ying
;
Zhang, Yun
;
Xu, Feng Zeng
- In:
International journal of contemporary hospitality management
34
(
2022
)
6
,
pp. 2071-2091
Persistent link: https://www.econbiz.de/10013412530
Saved in:
4
COVID-19-related job insecurity and employees’ behavioral outcomes : mediating role of emotional exhaustion and moderating role of symmetrical internal communication
Khan, Abdul Karim
;
Khalid, Maria
;
Abbas, Nida
;
Khalid, …
- In:
International journal of contemporary hospitality management
34
(
2022
)
7
,
pp. 2496-2515
Persistent link: https://www.econbiz.de/10013412653
Saved in:
5
Daily spillover from home to work : the role of workplace mindfulness and daily customer mistreatment
Shi, Xiaolin
;
Wang, Xingyu
- In:
International journal of contemporary hospitality management
34
(
2022
)
8
,
pp. 3008-3028
Persistent link: https://www.econbiz.de/10013412842
Saved in:
6
From teamwork to psychological well-being and job performance : the role of CSR in the workplace
Kim, Ho-Seok
;
Kim, Min-Seong
;
Koo, Dongwoo
- In:
International journal of contemporary hospitality management
34
(
2022
)
10
,
pp. 3764-3789
Persistent link: https://www.econbiz.de/10013413089
Saved in:
7
How emotional regulation and conscientiousness break the reciprocal circle between customer mistreatment and surface acting : an experience sampling study
Lan, Junbang
;
Gong, Yuanyuan
;
Liu, Tao
;
Wong, Man-Nok
; …
- In:
International journal of contemporary hospitality management
34
(
2022
)
11
,
pp. 4007-4028
Persistent link: https://www.econbiz.de/10013413287
Saved in:
8
Burnout and counterproductive workplace behaviours among frontline hospitality employees : the effect of perceived contract precarity
Wallace, Elaine
;
Coughlan, Joseph
- In:
International journal of contemporary hospitality management
35
(
2023
)
2
,
pp. 451-468
Persistent link: https://www.econbiz.de/10013546060
Saved in:
9
An integrated framework of behavioral reasoning theory, theory of planned behavior, moral norm and emotions for fostering hospitality/tourism employees' sustainable behaviors
Meng, Bo
;
Lee, Myong Jae
;
Chua, Bee-Lia
;
Han, Heesup
- In:
International journal of contemporary hospitality management
34
(
2022
)
12
,
pp. 4516-4538
Persistent link: https://www.econbiz.de/10013455338
Saved in:
10
Family incivility, emotional exhaustion, and hotel employees' outcomes : a moderated mediation model
Yan, Zhen
;
Mansor, Zuraina Dato’
;
Choo, Wei Chong
- In:
International journal of contemporary hospitality management
35
(
2023
)
9
,
pp. 3053-3076
Persistent link: https://www.econbiz.de/10014334278
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