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~isPartOf:"International journal of contemporary hospitality management"
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Service Science and Innovation...
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Service quality
162
Dienstleistungsqualität
161
Customer satisfaction
94
Kundenzufriedenheit
94
Consumer behaviour
79
Konsumentenverhalten
79
Hotel industry
71
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Luu Trong Tuan
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Cobanoglu, Cihan
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International journal of contemporary hospitality management
Journal of business research : JBR
1,108
SpringerLink / Bücher
963
Technological forecasting & social change : an international journal
767
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
680
The service industries journal
637
International journal of innovation management
591
International journal of productivity and quality management : IJPQM
551
Industrial marketing management : the international journal for industrial and high-tech firms
542
International journal of technology management : IJTM
539
International journal of hospitality management
535
The TQM journal : the international review of organizational improvement
506
International journal of production research
501
Research policy : policy, management and economic studies of science, technology and innovation
486
International journal of quality & reliability management
473
Technology analysis & strategic management
455
Journal of retailing and consumer services
453
Technovation : the international journal of technological innovation, entrepreneurship and technology management
450
Journal of open innovation : technology, market, and complexity
434
International journal of production economics
427
Total quality management & business excellence
332
IEEE transactions on engineering management : EM
329
NBER working paper series
329
The journal of services marketing
311
Springer eBook Collection
303
Working paper / National Bureau of Economic Research, Inc.
299
NBER Working Paper
280
International Journal of Quality & Reliability Management
260
The journal of product innovation management : an international publication of the Product Development & Management Association
258
International journal of innovation and technology management
254
The journal of business & industrial marketing
235
Quality management journal : QMJ
228
Cogent business & management
221
International journal of services and operations management
211
Management science : journal of the Institute for Operations Research and the Management Sciences
211
Innovation: organization & management : IOM
210
International journal of quality and service sciences
205
Journal of service management
200
Service business
200
European journal of operational research : EJOR
197
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ECONIS (ZBW)
212
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1
Business co-creation for service innovation in the hospitality and tourism industry
Chen, Ja-Shen
;
Kerr, Don
;
Chou, Cindy Yunhsin
;
Ang, Chinhui
- In:
International journal of contemporary hospitality management
29
(
2017
)
6
,
pp. 1522-1540
Persistent link: https://www.econbiz.de/10011732172
Saved in:
2
Segmenting customers by participation : an innovative path to service excellence
Chen, Sandy C.
;
Raab, Carola
;
Tanford, Sarah
- In:
International journal of contemporary hospitality management
29
(
2017
)
5
,
pp. 1468-1485
Persistent link: https://www.econbiz.de/10011732155
Saved in:
3
Opportunities and challenges of value co-creation : the role of customer involvement in hotel service development
Ma, Shuang
;
Gu, Huimin
;
Wang, Yonggui
;
Hampson, Daniel P.
- In:
International journal of contemporary hospitality management
29
(
2017
)
12
,
pp. 3023-3043
Persistent link: https://www.econbiz.de/10011804911
Saved in:
4
Robots at your service : value facilitation and value co-creation in restaurants
Zhang, Xiya
;
Balaji, M. S.
;
Jiang, Yangyang
- In:
International journal of contemporary hospitality management
34
(
2022
)
5
,
pp. 2004-2025
Persistent link: https://www.econbiz.de/10013412133
Saved in:
5
Does standardized service fit all? : novel service encounter in frontline employee-customer interface
Lai, John
;
Lui, Steven S.
;
Hon, Alice H. Y.
- In:
International journal of contemporary hospitality management
26
(
2014
)
8
,
pp. 1341-1363
Persistent link: https://www.econbiz.de/10010467877
Saved in:
6
Investigating an innovative service with hospitality robots
Kuo, Chun-Min
;
Chen, Li-Cheng
;
Tseng, Chin-Yao
- In:
International journal of contemporary hospitality management
29
(
2017
)
5
,
pp. 1305-1321
Persistent link: https://www.econbiz.de/10011732082
Saved in:
7
A critical review of technology-driven service innovation in hospitality and tourism : current discussions and future research agendas
Park, Hyekyung
;
Lee, Minwoo
;
Back, Ki-Joon
- In:
International journal of contemporary hospitality management
35
(
2023
)
12
,
pp. 4502-4534
Persistent link: https://www.econbiz.de/10014430131
Saved in:
8
Group diversity and employee service innovative behavior in the hospitality industry : a multilevel model
Yang, Mingjun
;
Luu Trong Tuan
;
Qian, David
- In:
International journal of contemporary hospitality management
34
(
2022
)
2
,
pp. 808-835
Persistent link: https://www.econbiz.de/10013164503
Saved in:
9
An extended model of employees' service innovation behavior in the airline industry
Lee, Kwang-Ho
;
Hyun, Sunghyup Sean
- In:
International journal of contemporary hospitality management
28
(
2016
)
8
,
pp. 1622-1648
Persistent link: https://www.econbiz.de/10011613961
Saved in:
10
New aspects of research to assess and manage critical incidents in service encounters : teleological actions, interactive interface and perceptual gaps
Padin, Carmen
;
Svensson, Göran
;
Otero-Neira, Carmen
; …
- In:
International journal of contemporary hospitality management
27
(
2015
)
1
,
pp. 27-51
Persistent link: https://www.econbiz.de/10010516547
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