An extended model of employees' service innovation behavior in the airline industry
Year of publication: |
2016
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Authors: | Lee, Kwang-Ho ; Hyun, Sunghyup Sean |
Published in: |
International journal of contemporary hospitality management. - Bingley : Emerald Group Publishing Limited, ISSN 0959-6119, ZDB-ID 1161434-1. - Vol. 28.2016, 8, p. 1622-1648
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Subject: | Conflict management style | Employee service innovation behavior | Organization-based self-esteem | Perceived insider status | Subjective relational experience | Fluggesellschaft | Airline | Dienstleistungssektor | Service industry | Arbeitsverhalten | Work behaviour | Innovationsmanagement | Innovation management | Dienstleistungsqualität | Service quality | Betrieblicher Konflikt | Workplace conflict |
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