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How emotional regulation and conscientiousness break the reciprocal circle between customer mistreatment and surface acting : an experience sampling study

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Linking customer mistreatment to employees' helping behaviour : a self-efficacy perspective of autonomous and dependent helping

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Workplace incivility and its effect upon restaurant frontline service employee emotions and service performance

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Effect of restaurant manager emotional intelligence and support on front-of-house employees' job satisfaction

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The effects of job crafting on tour leaders' work engagement : the mediating role of person-job fit and meaningfulness of work

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Translating responsible leadership into team customer relationship performance in the tourism context : the role of collective job crafting

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Examining the cross-level mechanisms of the influence of supervisors' job crafting on frontline employees' engagement and performance

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