//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~isPartOf:"International journal of contemporary hospitality management"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Service design for digital ser...
Similar by subject
Narrow search
Delete all filters
| 1 applied filter
Year of publication
From:
To:
Subject
All
Service quality
162
Dienstleistungsqualität
161
Customer satisfaction
91
Kundenzufriedenheit
91
Consumer behaviour
78
Konsumentenverhalten
78
Hotel industry
60
Hotellerie
60
Beziehungsmarketing
52
Relationship marketing
52
Gastgewerbe
33
Hospitality industry
33
Gastronomie
32
Restaurant industry
32
Hospital
23
Krankenhaus
23
Customer service
20
Emotion
20
Kundenservice
20
Value creation
20
Betriebliche Wertschöpfung
19
Tourism industry
19
Tourismuswirtschaft
19
Beschwerdemanagement
17
Complaint management
17
Dienstleistungssektor
17
Service industry
17
Arbeitsverhalten
15
Work behaviour
15
China
14
Customer integration
14
Kundenintegration
14
Arbeitszufriedenheit
13
Hospitality
13
Job satisfaction
13
Quality management
13
Qualitätsmanagement
13
Tourism employees
13
Tourismusberufe
13
Customer value
12
more ...
less ...
Online availability
All
Undetermined
122
Free
1
Type of publication
All
Article
190
Type of publication (narrower categories)
All
Article in journal
190
Aufsatz in Zeitschrift
190
Language
All
English
190
Author
All
Wong, IpKin Anthony
4
Cobanoglu, Cihan
3
Fong, Lawrence Hoc Nang
3
Jang, Soocheong
3
Karatepe, Osman M.
3
Luu Trong Tuan
3
Mao, Zhenxing
3
Qu, Hailin
3
Alnawas, Ibrahim
2
Bai, Billy
2
Beldona, Srikanth
2
Bujisic, Milos
2
Cai, Ruiying
2
Dedeoğlu, Bekir Bora
2
Foroudi, Pantea
2
Gregory, Amy
2
Guchait, Priyanko
2
Gursoy, Dogan
2
Han, Heesup
2
Han, Su-Jin
2
Hon, Alice H. Y.
2
Hsu, Cathy H. C.
2
Hua, Nan
2
Huan, Tzung-cheng
2
Hung, Kam
2
Hyun, Sunghyup Sean
2
Jeong, Miyoung
2
Kim, Jong Min
2
Kim, Soyeon
2
Kim, Taegoo
2
Kim, Woo Gon
2
Ladhari, Riadh
2
Lee, Gyehee
2
Li, Minglong
2
Liu, Matthew Tingchi
2
Lo, Ada S.
2
Lyu, Yijing
2
Magnini, Vincent P.
2
Marvi, Reza
2
Mattila, Anna S.
2
more ...
less ...
Published in...
All
International journal of contemporary hospitality management
International journal of production research
860
Journal of business research : JBR
804
SpringerLink / Bücher
670
Springer eBook Collection
608
NBER working paper series
588
Technological forecasting & social change : an international journal
585
The service industries journal
580
International journal of production economics
576
Working paper / National Bureau of Economic Research, Inc.
527
NBER Working Paper
517
Industrial marketing management : the international journal for industrial and high-tech firms
457
International journal of hospitality management
449
Journal of retailing and consumer services
442
Applied economics
332
Discussion paper series / IZA
302
Ifo Schnelldienst
294
The journal of services marketing
294
International journal of productivity and quality management : IJPQM
288
Discussion paper
284
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
284
Discussion paper / Centre for Economic Policy Research
277
Working paper
255
European journal of operational research : EJOR
241
The TQM journal : the international review of organizational improvement
225
Policy research working paper : WPS
222
Cogent business & management
209
International journal of quality & reliability management
200
Management science : journal of the Institute for Operations Research and the Management Sciences
199
CESifo working papers
196
International journal of services and operations management
194
World Bank E-Library Archive
193
Service business
190
IZA Discussion Paper
189
Ifo-Schnelldienst
185
Journal of service management
185
International journal of product development : IJPD
183
Energy economics
182
Technovation : the international journal of technological innovation, entrepreneurship and technology management
182
Auditing : a journal of practice & theory
175
more ...
less ...
Source
All
ECONIS (ZBW)
190
Showing
1
-
10
of
190
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Business co-creation for service innovation in the hospitality and tourism industry
Chen, Ja-Shen
;
Kerr, Don
;
Chou, Cindy Yunhsin
;
Ang, Chinhui
- In:
International journal of contemporary hospitality management
29
(
2017
)
6
,
pp. 1522-1540
Persistent link: https://www.econbiz.de/10011732172
Saved in:
2
Does standardized service fit all? : novel service encounter in frontline employee-customer interface
Lai, John
;
Lui, Steven S.
;
Hon, Alice H. Y.
- In:
International journal of contemporary hospitality management
26
(
2014
)
8
,
pp. 1341-1363
Persistent link: https://www.econbiz.de/10010467877
Saved in:
3
Social entrepreneurs : innovating rural tourism through the activism of service science
Peng, Kang-Lin
;
Lin, Pearl M. C.
- In:
International journal of contemporary hospitality management
28
(
2016
)
6
,
pp. 1225-1244
Persistent link: https://www.econbiz.de/10011589759
Saved in:
4
A critical review of technology-driven service innovation in hospitality and tourism : current discussions and future research agendas
Park, Hyekyung
;
Lee, Minwoo
;
Back, Ki-Joon
- In:
International journal of contemporary hospitality management
35
(
2023
)
12
,
pp. 4502-4534
Persistent link: https://www.econbiz.de/10014430131
Saved in:
5
An extended model of employees' service innovation behavior in the airline industry
Lee, Kwang-Ho
;
Hyun, Sunghyup Sean
- In:
International journal of contemporary hospitality management
28
(
2016
)
8
,
pp. 1622-1648
Persistent link: https://www.econbiz.de/10011613961
Saved in:
6
New aspects of research to assess and manage critical incidents in service encounters : teleological actions, interactive interface and perceptual gaps
Padin, Carmen
;
Svensson, Göran
;
Otero-Neira, Carmen
; …
- In:
International journal of contemporary hospitality management
27
(
2015
)
1
,
pp. 27-51
Persistent link: https://www.econbiz.de/10010516547
Saved in:
7
Productivity, quality and relationship marketing in service operations : a revisit in a new service paradigm
Gummesson, Evert
- In:
International journal of contemporary hospitality management
26
(
2014
)
5
,
pp. 656-662
Persistent link: https://www.econbiz.de/10010395540
Saved in:
8
Not all smiles are created equal : investigating the effects of display authenticity and service relationship on customer tipping behavior
Bujisic, Milos
;
Wu, Luorong
;
Mattila, Anna
;
Bilgihan, Anil
- In:
International journal of contemporary hospitality management
26
(
2014
)
2
,
pp. 293-306
Persistent link: https://www.econbiz.de/10010250181
Saved in:
9
Investigating an innovative service with hospitality robots
Kuo, Chun-Min
;
Chen, Li-Cheng
;
Tseng, Chin-Yao
- In:
International journal of contemporary hospitality management
29
(
2017
)
5
,
pp. 1305-1321
Persistent link: https://www.econbiz.de/10011732082
Saved in:
10
Systematic review of the elements and service standards of delightful service
Wang, Jen Chun
;
Wang, Yi-Chieh
;
Tai, Yang-Fei
- In:
International journal of contemporary hospitality management
28
(
2016
)
7
,
pp. 1310-1337
Persistent link: https://www.econbiz.de/10011596010
Saved in:
1
2
3
4
5
6
7
8
9
10
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->