Narrow search
Showing 1 - 10 of 185
Cover Image
Segmenting slot machine players : a factor-cluster analysis
Chen, Sandy C.; Shoemaker, Stowe; Zemke, Dina Marie V. - In: International journal of contemporary hospitality management 25 (2013) 1, pp. 23-48
Persistent link: https://www.econbiz.de/10009722508
Cover Image
Spa market segmentation according to customer preference
Denizci Guillet, Basak; Kucukusta, Deniz - In: International journal of contemporary hospitality management 28 (2016) 2, pp. 418-434
Persistent link: https://www.econbiz.de/10011459877
Cover Image
Customer preferences for staycation package attributes
King, Brian; Tang, Mei Fung Candy; Fan, Tina P. - In: International journal of contemporary hospitality management 36 (2024) 4, pp. 1327-1352
Persistent link: https://www.econbiz.de/10014483843
Cover Image
Examine the cognitive and affective antecedents to service recovery satisfaction : a field study of delayed airline passengers
Wen, Biyan; Chi, Christina Geng-qing - In: International journal of contemporary hospitality management 25 (2013) 3, pp. 306-327
Persistent link: https://www.econbiz.de/10009730488
Cover Image
How do international tourists perceive hotel quality? : an exploratory study of service qualtiy in Antalya tourism region
Dortyol, Ibrahim Taylan; Varinli, Inci; Kitapci, Olgun - In: International journal of contemporary hospitality management 26 (2014) 3, pp. 470-495
Persistent link: https://www.econbiz.de/10010358419
Cover Image
Does standardized service fit all? : novel service encounter in frontline employee-customer interface
Lai, John; Lui, Steven S.; Hon, Alice H. Y. - In: International journal of contemporary hospitality management 26 (2014) 8, pp. 1341-1363
Persistent link: https://www.econbiz.de/10010467877
Cover Image
Productivity, quality and relationship marketing in service operations : a revisit in a new service paradigm
Gummesson, Evert - In: International journal of contemporary hospitality management 26 (2014) 5, pp. 656-662
Persistent link: https://www.econbiz.de/10010395540
Cover Image
The evolution of services marketing, hospitality marketing and building the constituency model for hospitality marketing
Baker, Melissa A.; Magnini, Vincent P. - In: International journal of contemporary hospitality management 28 (2016) 8, pp. 1510-1534
Persistent link: https://www.econbiz.de/10011613932
Cover Image
Developing a typology of disruptive customer behaviors : influence of customer misbehavior on service experience of by-standing customers
Gursoy, Dogan; Cai, Ruiying; Anaya, Gerardo Joel - In: International journal of contemporary hospitality management 29 (2017) 9, pp. 2341-2360
Persistent link: https://www.econbiz.de/10011761812
Cover Image
Do service providers adopting market segmentation need cooperation with third parties? : an application to hotels
Du, Fei; Yang, Feng; Liang, Liang; Yang, Mingming - In: International journal of contemporary hospitality management 28 (2016) 1, pp. 136-155
Persistent link: https://www.econbiz.de/10011435716