//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~isPartOf:"International journal of electronic commerce : IJEC"
~isPartOf:"Journal of Contemporary Issues in Business and Government"
~isPartOf:"Journal of retailing and consumer services"
~isPartOf:"SpringerLink / Bücher"
~subject:"Kundenzufriedenheit"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Electronic Customer Care - Vom...
Similar by subject
Narrow search
Delete all filters
| 5 applied filters
Year of publication
From:
To:
Subject
All
Kundenzufriedenheit
Electronic Commerce
511
E-commerce
416
Marketing
407
Consumer behaviour
284
Konsumentenverhalten
284
Online retailing
236
Online-Handel
236
Beziehungsmarketing
176
Relationship marketing
175
Deutschland
162
Germany
147
Kundenbindung
114
Einzelhandel
107
Customer satisfaction
101
Retail trade
99
Online-Marketing
86
Theorie
83
Internet marketing
82
Theory
81
Marketingmanagement
76
Social Web
75
Social web
75
Marketing management
74
Internet
66
Dienstleistungsqualität
61
Service quality
61
Erfolgsfaktor
56
Brand management
54
Markenführung
54
Marketingtheorie
50
Success factor
49
Marketing theory
48
Welt
47
World
47
Strategisches Management
45
Customer loyalty
43
Customer retention
43
Unternehmen
43
Distribution channel
42
more ...
less ...
Online availability
All
Undetermined
78
Free
7
Type of publication
All
Article
92
Book / Working Paper
10
Type of publication (narrower categories)
All
Article in journal
92
Aufsatz in Zeitschrift
92
Aufsatzsammlung
2
Hochschulschrift
2
Collection of articles of several authors
1
Sammelwerk
1
Umfrage
1
more ...
less ...
Language
All
English
95
German
7
Author
All
Prentice, Catherine
3
Bilgihan, Anil
2
El-Adly, Mohammed Ismail
2
Kim, Jiyoung
2
Molinillo, Sebastian
2
Sankar, Jeganathan Gomathi
2
Su, Jiafu
2
Wetzels, Martin
2
Xiao, Yan
2
Zhang, Yu
2
Abbes, Intissar
1
Aguilar-Illescas, Rocío
1
Ahmadi, Hormoz
1
Ahrholdt, Dennis C.
1
Aksoy, Lerzan
1
Al Khateeb, Amr
1
Alalwan, Ali Abdallah
1
Algharabat, Raed
1
Alnawas, Ibrahim
1
Alves, Helena
1
Anaya-Sánchez, Rafael
1
Anshu, Kumari
1
Arnott, David C.
1
Assarzadegan, Parisa
1
Ayodeji, Ogunmola Gabriel
1
Bai, Xuesong
1
Bai, Yanzhuang
1
Baier, Daniel
1
Bala, Pradip Kumar
1
Bang, Nguyen
1
Baumann, Chris
1
Ben Mimoun, Mohammed Slim
1
Blacha, Kirsten
1
Blázquez, Marta
1
Bornemann, Daniel
1
Bray, Jeffery
1
Bressolles, Gregory
1
Bressolles, Grégory
1
Brusch, Ines
1
Buoye, Alexander
1
more ...
less ...
Published in...
All
International journal of electronic commerce : IJEC
Journal of Contemporary Issues in Business and Government
Journal of retailing and consumer services
SpringerLink / Bücher
The service industries journal
23
Journal of business research : JBR
22
International journal of electronic marketing and retailing : IJEMR
21
International journal of hospitality management
21
Journal of internet commerce
19
International journal of electronic customer relationship management : IJECRM
18
Cogent business & management
17
Asia Pacific journal of marketing and logistics
16
Journal of hospitality marketing & management
16
International journal of business information systems : IJBIS
15
Journal of electronic commerce in organizations : the international journal of electronic commerce in modern organizations ; an official publication of the Information Resources Management Association
15
International journal of contemporary hospitality management
14
The TQM journal : the international review of organizational improvement
14
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
14
Service business
13
International journal of quality & reliability management
12
Services marketing quarterly
12
International journal of e-business research : an official publication of the Information Resources Management Association
11
International journal of quality and service sciences
11
Journal of travel and tourism marketing
11
The journal of services marketing
11
International journal of retail and distribution management
10
Psychology & marketing
10
International journal of services and operations management : IJSOM
9
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
9
Journal of the Academy of Marketing Science
9
Tourism management : research, policies, practice
9
Electronic commerce research and applications
8
Information systems and e-business management : ISeB
8
Journal of Asian finance, economics and business : JAFEB
8
Journal of marketing
8
Journal of open innovation : technology, market, and complexity
8
Journal of retailing
8
Journal of strategic marketing
8
The international journal of bank marketing : IJBM
8
ASEAN marketing journal : Association of Southeast Asian Nations marketing journal
7
Electronic commerce research
7
European journal of marketing : EJM
7
more ...
less ...
Source
All
ECONIS (ZBW)
102
Showing
1
-
10
of
102
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Comparing email and SNS users : investigating e-servicescape, customer reviews, trust, loyalty and E-WOM
Tran, Gina A.
;
Strutton, David
- In:
Journal of retailing and consumer services
53
(
2020
),
pp. 1-17
Persistent link: https://www.econbiz.de/10012171958
Saved in:
2
New generation commerce : the rise of live commerce (L-commerce)
Yun, Jeewoo
;
Lee, Don
;
Cottingham, Michael
;
Hyun, Hyowon
- In:
Journal of retailing and consumer services
74
(
2023
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014363982
Saved in:
3
Exploring the link between customer experience-loyalty-consumer spend
Srivasta, Mala
;
Kaul, Dimple
- In:
Journal of retailing and consumer services
31
(
2016
),
pp. 277-286
Persistent link: https://www.econbiz.de/10011528711
Saved in:
4
Modelling and Investigating the relationship of after sales service quality with customer satisfaction, retention and loyalty : a case study of home appliances business
Lunardo, Renaud
;
Bressolles, Gregory
;
Durrieu, François
- In:
Journal of retailing and consumer services
30
(
2016
),
pp. 67-83
Persistent link: https://www.econbiz.de/10011473147
Saved in:
5
Customer value and customer loyalty : is competition a missing link?
Chen, Shu-Ching
- In:
Journal of retailing and consumer services
22
(
2015
),
pp. 107-116
Persistent link: https://www.econbiz.de/10010468491
Saved in:
6
From sustainability to customer loyalty : a case of full service hotels' guests
Chen, Rachel J. C.
- In:
Journal of retailing and consumer services
22
(
2015
),
pp. 261-265
Persistent link: https://www.econbiz.de/10010469035
Saved in:
7
The customer retail app experience : implications for customer loyalty
Molinillo, Sebastian
;
Aguilar-Illescas, Rocío
; …
- In:
Journal of retailing and consumer services
65
(
2022
),
pp. 1-10
Persistent link: https://www.econbiz.de/10013169647
Saved in:
8
The influence of customer experience with automated games and social interaction on customer engagement and loyalty in casinos
Tuguinay, Jovanie A.
;
Prentice, Catherine
;
Moyle, Brent
- In:
Journal of retailing and consumer services
64
(
2022
),
pp. 1-10
Persistent link: https://www.econbiz.de/10013209579
Saved in:
9
Contactless but loyal customers : the roles of anxiety and sociability in the hotel service context
Li, Mingfei
;
Huang, Shanshan
- In:
Journal of retailing and consumer services
66
(
2022
),
pp. 1-8
Persistent link: https://www.econbiz.de/10013209687
Saved in:
10
The influence of national culture and industry structure on grocery retail customer loyalty
Kanakaratne, Maheshan de Silva
;
Bray, Jeffery
;
Robson, Julie
- In:
Journal of retailing and consumer services
54
(
2020
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012238327
Saved in:
1
2
3
4
5
6
7
8
9
10
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->