//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~isPartOf:"International journal of electronic commerce : IJEC"
~isPartOf:"Journal of retailing and consumer services"
~subject:"Business network"
~subject:"Consumer behaviour"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Electronic Customer Care - Vom...
Similar by subject
Narrow search
Delete all filters
| 4 applied filters
Year of publication
From:
To:
Subject
All
Business network
Consumer behaviour
E-commerce
268
Electronic Commerce
268
Konsumentenverhalten
228
Online retailing
188
Online-Handel
188
Beziehungsmarketing
102
Relationship marketing
102
Einzelhandel
91
Retail trade
91
Customer satisfaction
85
Kundenzufriedenheit
85
Internet marketing
53
Online-Marketing
53
Dienstleistungsqualität
51
Service quality
51
Social Web
44
Social web
44
Customer loyalty
42
Distribution channel
34
Vertriebsweg
34
Website
33
Confidence
29
Vertrauen
29
Internet
25
Customer retention
23
Kundenbindung
22
Viral marketing
22
Virales Marketing
22
Brand image
21
Brand management
21
Markenführung
21
Markenimage
21
e-commerce
20
Preismanagement
18
Pricing strategy
18
Marketing
16
Customer experience
14
Data protection
14
Datenschutz
14
more ...
less ...
Online availability
All
Undetermined
188
Free
1
Type of publication
All
Article
229
Book / Working Paper
3
Type of publication (narrower categories)
All
Article in journal
232
Aufsatz in Zeitschrift
232
Collection of articles of several authors
3
Sammelwerk
3
Case study
2
Fallstudie
2
Conference paper
1
Konferenzbeitrag
1
more ...
less ...
Language
All
English
232
Author
All
Baier, Daniel
3
Ladhari, Riadh
3
Molinillo, Sebastian
3
Prentice, Catherine
3
Ainsworth, Jeremy
2
Akram, Umair
2
Anaya-Sánchez, Rafael
2
Ansari, Aisha Rehman
2
Bala, Pradip Kumar
2
Ballantine, Paul W.
2
Bashir, Shahid
2
Bilgihan, Anil
2
Brusch, Ines
2
Duan, Yongrui
2
Durrieu, François
2
El-Adly, Mohammed Ismail
2
Japutra, Arnold
2
Kauffman, Robert J.
2
Lick, Erhard
2
Lobel Trong Thuy Tran
2
Mainardes, Emerson Wagner
2
Nadeem, Waqar
2
Ramadan, Zahy B.
2
Rese, Alexandra
2
Rita, Paulo
2
Rosengren, Sara
2
Su, Jiafu
2
Toufaily, Elissar
2
Wetzels, Martin
2
Xiao, Yan
2
Zhang, Yu
2
Abbes, Intissar
1
Adam, Nawal Abdalla
1
Adisorn Leelasantitham
1
Agrawal, Shiv Ratan
1
Aguilar-Illescas, Rocío
1
Ahmadi, Hormoz
1
Ahrholdt, Dennis C.
1
Akkan, Can
1
Aksoy, Lerzan
1
more ...
less ...
Published in...
All
International journal of electronic commerce : IJEC
Journal of retailing and consumer services
Journal of business research : JBR
128
Electronic commerce research
69
Journal of internet commerce
64
SpringerLink / Bücher
58
International journal of electronic marketing and retailing : IJEMR
54
Cogent business & management
43
European Journal of Marketing
43
Journal of research in interactive marketing : interactive marketing and computer-mediated communication
41
Information systems research : ISR
39
International Journal of Retail & Distribution Management
38
International journal of e-business research : an official publication of the Information Resources Management Association
38
International journal of business information systems : IJBIS
37
International journal of internet marketing and advertising : IJIMA
37
Asia Pacific journal of marketing and logistics
36
Management science : journal of the Institute for Operations Research and the Management Sciences
36
Journal of Consumer Marketing
34
The international review of retail, distribution and consumer research
34
International journal of hospitality management
33
Journal of electronic commerce in organizations : the international journal of electronic commerce in modern organizations ; an official publication of the Information Resources Management Association
33
Psychology & marketing
33
International journal of retail & distribution management
32
Journal of management information systems : JMIS
32
Journal of retailing
32
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
31
Electronic commerce research and applications
29
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
29
Gabler Edition Wissenschaft
27
Information systems and e-business management : ISeB
26
Journal of Services Marketing
26
International journal of consumer studies
25
Journal of electronic commerce research : JECR
25
Journal of hospitality marketing & management
25
Journal of the Academy of Marketing Science
25
Marketing intelligence & planning
24
Journal of fashion marketing and management
23
Journal of marketing
23
Marketing science : the marketing journal of the Institute for Operations Research and the Management Sciences
23
Springer eBook Collection
23
more ...
less ...
Source
All
ECONIS (ZBW)
232
Showing
1
-
10
of
232
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Comparing email and SNS users : investigating e-servicescape, customer reviews, trust, loyalty and E-WOM
Tran, Gina A.
;
Strutton, David
- In:
Journal of retailing and consumer services
53
(
2020
),
pp. 1-17
Persistent link: https://www.econbiz.de/10012171958
Saved in:
2
New generation commerce : the rise of live commerce (L-commerce)
Yun, Jeewoo
;
Lee, Don
;
Cottingham, Michael
;
Hyun, Hyowon
- In:
Journal of retailing and consumer services
74
(
2023
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014363982
Saved in:
3
Special issue:
Marketing
in the e-channel
Kannan, P. K.
(
contributor
)
-
2000
Persistent link: https://www.econbiz.de/10001689478
Saved in:
4
Exploring the link between customer experience-loyalty-consumer spend
Srivasta, Mala
;
Kaul, Dimple
- In:
Journal of retailing and consumer services
31
(
2016
),
pp. 277-286
Persistent link: https://www.econbiz.de/10011528711
Saved in:
5
Modelling and Investigating the relationship of after sales service quality with customer satisfaction, retention and loyalty : a case study of home appliances business
Lunardo, Renaud
;
Bressolles, Gregory
;
Durrieu, François
- In:
Journal of retailing and consumer services
30
(
2016
),
pp. 67-83
Persistent link: https://www.econbiz.de/10011473147
Saved in:
6
From sustainability to customer loyalty : a case of full service hotels' guests
Chen, Rachel J. C.
- In:
Journal of retailing and consumer services
22
(
2015
),
pp. 261-265
Persistent link: https://www.econbiz.de/10010469035
Saved in:
7
The customer retail app experience : implications for customer loyalty
Molinillo, Sebastian
;
Aguilar-Illescas, Rocío
; …
- In:
Journal of retailing and consumer services
65
(
2022
),
pp. 1-10
Persistent link: https://www.econbiz.de/10013169647
Saved in:
8
The influence of customer experience with automated games and social interaction on customer engagement and loyalty in casinos
Tuguinay, Jovanie A.
;
Prentice, Catherine
;
Moyle, Brent
- In:
Journal of retailing and consumer services
64
(
2022
),
pp. 1-10
Persistent link: https://www.econbiz.de/10013209579
Saved in:
9
Contactless but loyal customers : the roles of anxiety and sociability in the hotel service context
Li, Mingfei
;
Huang, Shanshan
- In:
Journal of retailing and consumer services
66
(
2022
),
pp. 1-8
Persistent link: https://www.econbiz.de/10013209687
Saved in:
10
The influence of national culture and industry structure on grocery retail customer loyalty
Kanakaratne, Maheshan de Silva
;
Bray, Jeffery
;
Robson, Julie
- In:
Journal of retailing and consumer services
54
(
2020
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012238327
Saved in:
1
2
3
4
5
6
7
8
9
10
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->