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Linking electronic customer relationship management and customer loyalty through serial mediation of customer experience and customer satisfaction
Mokha, Anupreet Kaur; Surya, Pushpender Kumar - In: International journal of electronic customer … 14 (2024) 2, pp. 103-127
Persistent link: https://www.econbiz.de/10015064307
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Investigating factors in implementation of electronic customer relationship management and its consequences in private hospitals in Isfahan city
Seify, Mohsen; Tabaeeian, Reihaneh Alsadat; … - In: International journal of electronic customer … 12 (2020) 3, pp. 225-245
Persistent link: https://www.econbiz.de/10012509228
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Testing cloud computing for customer satisfaction and loyalty
Guimaraes, Tor; Paranjape, Ketan - In: International journal of electronic customer … 8 (2014) 1/3, pp. 72-86
Persistent link: https://www.econbiz.de/10011471138
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Future research direction for customer satisfaction in relation to complaint handling and service recovery in e-commerce
Kumari, Parveen; Kumar, Satinder - In: International journal of electronic customer … 12 (2020) 3, pp. 191-204
Persistent link: https://www.econbiz.de/10012509217
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Electronic customer relationship management applications and consumer trust in e-commerce
Lazakidou, Athina; Ilioudi, Stamatia; Siassiakos, … - In: International journal of electronic customer … 2 (2008) 3, pp. 262-275
Persistent link: https://www.econbiz.de/10003779497
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Theoretical model of internet shopping : evidence from a survey in Japan
Atchariyachanvanich, Kanokwan; Okada, Hitishi; … - In: International journal of electronic customer … 2 (2008) 1, pp. 16-33
Persistent link: https://www.econbiz.de/10003772079
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Developing online customer satisfaction strategic maps : with Iranian online retailing case studies
Tabaei, Zahra; Fathian, Mohammad - In: International journal of electronic customer … 6 (2012) 1, pp. 87-112
Persistent link: https://www.econbiz.de/10009578908
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The impact of e-service quality and ease of use of e-customer relationship management : a study of mobile phone services in Jordan
Al-nassar, Bilal Ali Yaseen - In: International journal of electronic customer … 13 (2021) 2, pp. 146-165
Persistent link: https://www.econbiz.de/10012939797
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The customer trust and customer commitment of e-customer relationship management : study at Jordan of mobile phone services
Al-nassar, Bilal Ali Yaseen - In: International journal of electronic customer … 9 (2015) 1, pp. 33-55
Persistent link: https://www.econbiz.de/10011575147
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IT-enabled inter-firm governance model to manage service quality level through customers' feedback
Song, Jae H.; Sohn, Changsoo - In: International journal of electronic customer … 9 (2015) 2/3, pp. 122-137
Persistent link: https://www.econbiz.de/10011586443