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A study of customer care and satisfaction towards hotel service quality
Hung, Li-Mei; Chen, Chien-Chou - In: International journal of electronic customer … 7 (2013) 3/4, pp. 161-172
Persistent link: https://www.econbiz.de/10010396379
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IT-enabled inter-firm governance model to manage service quality level through customers' feedback
Song, Jae H.; Sohn, Changsoo - In: International journal of electronic customer … 9 (2015) 2/3, pp. 122-137
Persistent link: https://www.econbiz.de/10011586443
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Assessing channel quality to measure customers' outcome in online purchasing
Arsalan Najmi; Ahmed, Waqar - In: International journal of electronic customer … 11 (2017/2018) 2, pp. 179-201
Persistent link: https://www.econbiz.de/10011966928
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Total quality management and its impact on innovation performance : a study with respect to large and medium manufacturing organisations in India
Satish, K. P.; Srinivasan, R. - In: International journal of electronic customer … 4 (2010) 1, pp. 19-32
Persistent link: https://www.econbiz.de/10003973026
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Special issue: Innovation in redefining business horizons
Ho, Bruce Chien-Ta (contributor) - 2010
Persistent link: https://www.econbiz.de/10003973978
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Learning and preparing for Thailand Quality Award : customer satisfaction analysis
Phusavat, Kongkiti; Anussornnitisarn, Pornthep; … - In: International journal of electronic customer … 5 (2011) 3/4, pp. 236-249
Persistent link: https://www.econbiz.de/10009489256
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Lean Six Sigma deployment in BFSI sector : synthesising and developing customer value creation models
Madhani, Pankaj M. - In: International journal of electronic customer … 11 (2017/2018) 3, pp. 272-314
Persistent link: https://www.econbiz.de/10011966943
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A Critical Success Factor model for CRM implementation
Silva, Rui Vinhas da; Rahimi, Ilan Daniel's - In: International journal of electronic customer … 1 (2007/08) 1, pp. 3-15
Persistent link: https://www.econbiz.de/10003754235
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Technology dimension of CRM : the orientation level and its impact on the business performance of SMEs in Malaysia
Bin Ismail, Hishamuddin; Talukder, Dilruba; Panni, … - In: International journal of electronic customer … 1 (2007/08) 1, pp. 16-29
Persistent link: https://www.econbiz.de/10003754242
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Cause and effect among expected, predicted and perceived relationship quality : the case of Taiwanese life insurance companies
Chen, Tser-yieth; Chou, Yu-Ting - In: International journal of electronic customer … 1 (2007/08) 1, pp. 41-60
Persistent link: https://www.econbiz.de/10003754259