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Concerns vital for mobile CRM in banking : a qualitative study
Awasthi, Preety; Sangle, Purnima S. - In: International journal of electronic customer … 7 (2013) 1, pp. 45-67
Persistent link: https://www.econbiz.de/10009783141
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An empirical investigation of customer satisfaction with multi channel banking
Jham, Vimi - In: International journal of electronic customer … 3 (2009) 2, pp. 121-131
Persistent link: https://www.econbiz.de/10003850219
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Concerns vital for mobile CRM in banking : a qualitative study
Awasthi, Preety; Sangle, Purnima S. - In: International journal of electronic customer … 7 (2013) 1, pp. 45-67
Persistent link: https://www.econbiz.de/10010184749
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A Critical Success Factor model for CRM implementation
Silva, Rui Vinhas da; Rahimi, Ilan Daniel's - In: International journal of electronic customer … 1 (2007/08) 1, pp. 3-15
Persistent link: https://www.econbiz.de/10003754235
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Technology dimension of CRM : the orientation level and its impact on the business performance of SMEs in Malaysia
Bin Ismail, Hishamuddin; Talukder, Dilruba; Panni, … - In: International journal of electronic customer … 1 (2007/08) 1, pp. 16-29
Persistent link: https://www.econbiz.de/10003754242
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Cause and effect among expected, predicted and perceived relationship quality : the case of Taiwanese life insurance companies
Chen, Tser-yieth; Chou, Yu-Ting - In: International journal of electronic customer … 1 (2007/08) 1, pp. 41-60
Persistent link: https://www.econbiz.de/10003754259
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Design of a generic customer relationship strategy management system
Kwok, K. C. M.; Choy, King Lun; Lau, Henry; Kwock, S. K. - In: International journal of electronic customer … 1 (2007/08) 2, pp. 109-131
Persistent link: https://www.econbiz.de/10003754311
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Electronic commerce for low involvement consumer goods : success factors of Thai online merchants
Rotchanakitumnuai, S.; Speece, Mark - In: International journal of electronic customer … 1 (2007/08) 2, pp. 132-154
Persistent link: https://www.econbiz.de/10003754317
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On leveraging e-services for effective Relationship Management : exploring the necessary technological components
Galbreath, Jeremy; Hoffman, K. Douglas - In: International journal of electronic customer … 1 (2007/08) 2, pp. 155-168
Persistent link: https://www.econbiz.de/10003754320
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The finance-CRM nexus : measure of performance effectiveness
Oh, K.; Durden, G. - In: International journal of electronic customer … 1 (2007/08) 2, pp. 184-199
Persistent link: https://www.econbiz.de/10003754328