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Transparency in SERVQUAL model to deal with information-enabled customers
Agrawal, Shiv Ratan - In: International journal of electronic customer … 13 (2021) 2, pp. 117-145
Persistent link: https://www.econbiz.de/10012939796
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The impact of e-service quality and ease of use of e-customer relationship management : a study of mobile phone services in Jordan
Al-nassar, Bilal Ali Yaseen - In: International journal of electronic customer … 13 (2021) 2, pp. 146-165
Persistent link: https://www.econbiz.de/10012939797
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Future research direction for customer satisfaction in relation to complaint handling and service recovery in e-commerce
Kumari, Parveen; Kumar, Satinder - In: International journal of electronic customer … 12 (2020) 3, pp. 191-204
Persistent link: https://www.econbiz.de/10012509217
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Investigating factors in implementation of electronic customer relationship management and its consequences in private hospitals in Isfahan city
Seify, Mohsen; Tabaeeian, Reihaneh Alsadat; … - In: International journal of electronic customer … 12 (2020) 3, pp. 225-245
Persistent link: https://www.econbiz.de/10012509228
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Towards a conceptual framework for customer relationship management for public universities in Mauritius
Roopchund, Randhir - In: International journal of electronic customer … 12 (2020) 4, pp. 326-356
Persistent link: https://www.econbiz.de/10012509248
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Examining the dynamics of customer adoption of retail loyalty programmes in India
Bhardwaj, Renu; Soni, Pavleen - In: International journal of electronic customer … 12 (2020) 4, pp. 357-372
Persistent link: https://www.econbiz.de/10012509251
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An integrated AHP-RFM method to banking customer segmentation
Rezaeinia, Seyed Mahdi; Keramati, Abbas; Albadvi, Amir - In: International journal of electronic customer … 6 (2012) 2, pp. 153-168
Persistent link: https://www.econbiz.de/10009630948
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The effects of e-CRM on customer-bank relationship : the case of Thailand
Sivaraks, Phavaphan; Krairit, Donyaprueth; Khang, Do Ba - In: International journal of electronic customer … 6 (2012) 2, pp. 113-134
Persistent link: https://www.econbiz.de/10009630950
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Do electronic loyalty programs still drive customer choice and repeat purchase behaviour?
Alshurideh, D. Muhammad - In: International journal of electronic customer … 12 (2019) 1, pp. 40-57
Persistent link: https://www.econbiz.de/10012253349
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Evaluating the satisfaction index using automated interaction service and customer knowledgebase : a big data approach to CRM
Chiranjeevi, H. S.; Shenoy, Manjula K.; Diwakaruni, Syam S. - In: International journal of electronic customer … 12 (2019) 1, pp. 21-39
Persistent link: https://www.econbiz.de/10012253350