//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~isPartOf:"International journal of electronic customer relationship management : IJECRM"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Competing on value : bridging...
Similar by subject
Narrow search
Delete all filters
| 1 applied filter
Year of publication
From:
To:
Subject
All
Beziehungsmarketing
140
Relationship marketing
140
E-commerce
38
Electronic Commerce
38
Consumer behaviour
32
Konsumentenverhalten
32
Customer satisfaction
30
Kundenzufriedenheit
30
customer relationship management
23
Dienstleistungsqualität
18
Service quality
18
CRM
17
Data Mining
13
Data mining
13
Online retailing
13
Online-Handel
13
Social Web
13
Social web
13
Bank
12
Marketing management
11
Marketingmanagement
11
Knowledge management
10
Wissensmanagement
10
Confidence
9
Vertrauen
9
Erfolgsfaktor
8
Firm performance
8
Mobile communications
8
Mobilkommunikation
8
Success factor
8
Unternehmenserfolg
8
customer satisfaction
8
Customer value
7
Iran
7
KMU
7
Kundenwert
7
SME
7
Competitive advantage
6
India
6
Indien
6
more ...
less ...
Online availability
All
Undetermined
29
Type of publication
All
Article
142
Book / Working Paper
2
Type of publication (narrower categories)
All
Article in journal
143
Aufsatz in Zeitschrift
143
Case study
3
Fallstudie
3
Collection of articles of several authors
1
Sammelwerk
1
Language
All
English
144
Author
All
Keramati, Abbas
8
Ranjan, Jayanthi
5
Chen, Tser-yieth
4
Bhatnagar, Vishal
3
Ganesh, K.
3
Madhani, Pankaj M.
3
Muhammad Anshari
3
Sangle, Purnima S.
3
Sohn, Changsoo
3
Abu-Shanab, Emad
2
Al-nassar, Bilal Ali Yaseen
2
Albadvi, Amir
2
Alhawari, Samer
2
Awasthi, Preety
2
Lee, Dong-il
2
Lee, Hyejun
2
Mohammad Nabil Almunawar
2
Moshki, H.
2
Nazari-Shirkouhi, Salman
2
Parthiban, P.
2
Punniyamoorthy, M.
2
Sinisalo, Jaakko
2
Zavareh, Javad Toufighi
2
Abdolvand, Neda
1
Abdul-Rahman, Maria
1
Abdullateef, Aliyu Olayemi
1
Adebanjo, Dotun
1
Agarwal, Ruchi
1
Agrawal, Shiv Ratan
1
Ahmed, Waqar
1
Akroush, Mamoun N.
1
Al-Busaidi, Kamla Ali
1
Al-Hawari, Mohd Ahmad
1
Al-Weshah, Ghazi A.
1
Al-Wugayan, Adel A. A.
1
Alas, Y.
1
Algharabat, Raed S.
1
Allen, P.M.
1
Alshurideh, D. Muhammad
1
Amiri, Maghsud
1
more ...
less ...
Published in...
All
International journal of electronic customer relationship management : IJECRM
SpringerLink / Bücher
1,562
Journal of business research : JBR
767
Journal of retailing and consumer services
590
Industrial marketing management : the international journal for industrial and high-tech firms
485
Gabler Edition Wissenschaft
358
Springer eBook Collection
344
Springer eBook Collection / Business and Economics
334
International journal of hospitality management
294
Research
257
Europäische Hochschulschriften / 5
246
The journal of services marketing
226
The journal of business & industrial marketing
215
The service industries journal
210
Journal of strategic marketing
200
Lehrbuch
188
Journal of the Academy of Marketing Science
179
International journal of contemporary hospitality management
131
Journal of marketing
127
Cogent business & management
122
Journal of travel and tourism marketing
122
Journal of service research : JSR
120
Tourism management : research, policies, practice
118
Journal of hospitality marketing & management
117
The journal of product & brand management
113
Asia Pacific journal of marketing and logistics
111
The journal of brand management : an international journal
111
Journal of retailing
109
Journal of service management
109
essentials
107
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
105
Gabler Research
102
Marketing intelligence & planning
102
European journal of marketing : EJM
100
Psychology & marketing
100
Schriftenreihe Merkur : Schriften zum innovativen Marketing-Management
98
Hamburger Schriften zur Marketingforschung
97
Services marketing quarterly
92
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
91
Arbeitspapier / Universität Erlangen-Nürnberg, Betriebswirtschaftliches Institut, Lehrstuhl für Marketing
87
more ...
less ...
Source
All
ECONIS (ZBW)
143
USB Cologne (EcoSocSci)
1
Showing
91
-
100
of
144
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
91
Transparency in SERVQUAL model to deal with information-enabled customers
Agrawal, Shiv Ratan
- In:
International journal of electronic customer …
13
(
2021
)
2
,
pp. 117-145
Persistent link: https://www.econbiz.de/10012939796
Saved in:
92
The impact of e-service quality and ease of use of e-customer relationship management : a study of mobile phone services in Jordan
Al-nassar, Bilal Ali Yaseen
- In:
International journal of electronic customer …
13
(
2021
)
2
,
pp. 146-165
Persistent link: https://www.econbiz.de/10012939797
Saved in:
93
Future research direction for customer satisfaction in relation to complaint handling and service recovery in e-commerce
Kumari, Parveen
;
Kumar, Satinder
- In:
International journal of electronic customer …
12
(
2020
)
3
,
pp. 191-204
Persistent link: https://www.econbiz.de/10012509217
Saved in:
94
Investigating factors in implementation of electronic customer relationship management and its consequences in private hospitals in Isfahan city
Seify, Mohsen
;
Tabaeeian, Reihaneh Alsadat
; …
- In:
International journal of electronic customer …
12
(
2020
)
3
,
pp. 225-245
Persistent link: https://www.econbiz.de/10012509228
Saved in:
95
Towards a conceptual framework for customer relationship management for public universities in Mauritius
Roopchund, Randhir
- In:
International journal of electronic customer …
12
(
2020
)
4
,
pp. 326-356
Persistent link: https://www.econbiz.de/10012509248
Saved in:
96
Examining the dynamics of customer adoption of retail loyalty programmes in India
Bhardwaj, Renu
;
Soni, Pavleen
- In:
International journal of electronic customer …
12
(
2020
)
4
,
pp. 357-372
Persistent link: https://www.econbiz.de/10012509251
Saved in:
97
An integrated AHP-RFM method to banking customer segmentation
Rezaeinia, Seyed Mahdi
;
Keramati, Abbas
;
Albadvi, Amir
- In:
International journal of electronic customer …
6
(
2012
)
2
,
pp. 153-168
Persistent link: https://www.econbiz.de/10009630948
Saved in:
98
The effects of e-CRM on customer-bank relationship : the case of Thailand
Sivaraks, Phavaphan
;
Krairit, Donyaprueth
;
Khang, Do Ba
- In:
International journal of electronic customer …
6
(
2012
)
2
,
pp. 113-134
Persistent link: https://www.econbiz.de/10009630950
Saved in:
99
Do electronic loyalty programs still drive customer choice and repeat purchase behaviour?
Alshurideh, D. Muhammad
- In:
International journal of electronic customer …
12
(
2019
)
1
,
pp. 40-57
Persistent link: https://www.econbiz.de/10012253349
Saved in:
100
Evaluating the satisfaction index using automated interaction service and customer knowledgebase : a big data approach to CRM
Chiranjeevi, H. S.
;
Shenoy, Manjula K.
;
Diwakaruni, Syam S.
- In:
International journal of electronic customer …
12
(
2019
)
1
,
pp. 21-39
Persistent link: https://www.econbiz.de/10012253350
Saved in:
First
Prev
6
7
8
9
10
11
12
13
14
15
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->